TECHNICAL SERVICES

We’re proud to offer our customers the best technical support in the industry. R.E. Michel Company branch personnel know about application, installation and service required for the products we sell. Many branches maintain extensive technical libraries to provide contractors easy access to needed information. We can help with application, service or operational questions or problems. And if we don’t have the answer at the branch, our Technical Services Department at the Distribution Center is just a phone call away. This group of our best technical people can apply years of industry experience, a wealth of information resources, and direct factory contacts to the solution of a customer’s problem.

EXCLUSIVE SUPPLIER PARTNERSHIP

In 1991, we introduced a unique customer service and inventory management program called Exclusive Supplier Partnership (ESP). The goal of the program is to allow you to greatly reduce - and in most cases eliminate - your stockroom. You gain fi nancial and organizational benefi ts with virtually no loss in convenience and service. ESP customers utilize the internet to access

our proprietary Customer Link software, which provides them features such as product availability, pricing, ordering and inventory management. The use of EDI (Electronic Data Interchange) allows us to receive purchase orders and send invoices to our customers whose systems are EDI capable, thereby increasing effi ciency while reducing workload and errors. The ESP program can be custom designed to meet your daily parts, installation materials and equipment needs. For further information, contact any member of the R.E. Michel sales team.

PROFESSIONAL SALES FORCE

A cumulative total of hundreds of years experience in the HVACR industry is represented by the R.E. Michel Company’s dedicated sales staff. From no other supplier in the country can a customer expect the broad scope of knowledge and support offered by our sales force. From product application and selection to sales and promotional assistance, your R.E. Michel Company sales representative stands ready to help - it’s like having another support professional on your own staff. If you would like a salesperson to personally assist you with your purchasing decisions, please call (410)-553-3708 and we’ll have a member of our professional sales team contact you.