CUSTOMER SERVICE is our most important product!

In 1935, when we began as a supplier to the emerging oil burner industry, our basic product was exceptional customer service. When you start from scratch, as did Robert E. Michel, sales growth defi nitely relies on how well you serve the customer.

From the original small staff that was dedicated to fulfi lling their customers’ needs, the R.E. Michel Company has grown to over 200 sales locations and more than 1,500 employees. Throughout the years and continuing today, the spirit of providing the highest level of service to our customers remains our most important product. Regardless of company size or purchase volume, the individual customer is entitled to - and receives - the same high level of service.

FOR EMERGENCY SERVICE AFTER NORMAL BUSINESS HOURS CALL 1-800-345-8156

Our product offering covers the full range of installation and service materials for cooling, heating and refrigeration. Additionally, we feature leading brand primary heating and air conditioning components and systems. Our local inventories are tailored to meet the needs of the individual market and our customers. Replenishment systems automatically maintain the branch inventories at the levels required to provide our customers the products they need, when they need them. Each day, material valued at more than $1.3 million moves through our 815,000 sq. ft. Central Distribution facilities.

Intelligent technology systems enhance our ability to serve the customer. They are part of a dynamic process that is continuously rising to new levels. Faster, more accurate customer service is the never-ending goal. Our ability to do more for the customer while reducing their cost of doing business adds value to each transaction.

The future is today and today’s customer is our future. That is why, above all else, the service we provide is our most important product.

TRAINING

We offer our customers the most comprehensive education and training programs in the industry. Our full-time training staff conducts more than 200 classes every year, covering a wide range of subjects vitally important to our customers’ business. Refrigeration, Gas and Oil Service, Duct System Sizing and Design, Refrigerant Retrofi tting, and CFC Certifi cation are just a few of the subjects covered in classes held throughout our trading area. We can even design special classes tailored to the particular needs of your company. Over 3,800 people, from apprentices to veteran technicians and managers, have taken advantage of our convenient, affordable up-to-the- minute training packages. Check with your R.E. Michel sales rep, or call our Training Department at (410) 553-3835.