passengers must be fit and mobile enough to access and disembark the tender. Wheelchairs and mobility equipment will not be carried by the crew or Tour Manager into the tender and all passengers must be independently mobile enough to use tenders. Ultimately carriage by tender may be refused by the Master of the river vessel or cruise ship or any of his officers if there is any doubt as to the safety of any passenger.
RUNNING ORDER OF ITINERARY Occasionally we may have to make changes to the running order of your holiday itinerary. This could be due to a number of reasons such as public holidays, weather or traffic conditions, and may sometimes be at short notice. On the rare occasions that this happens we will act in the best interests of our customers to ensure the enjoyment of your holiday is not impaired.
TAILOR-MADE ADD-ONS
Once you have booked your package tour for an initial non refundable fee of £25, our Sales Team can help you should you wish to make minor changes to your holiday such as extending your stay in the hotel that the tour finishes in or changing your flights to return at a later date than the main tour. Please note: Additional charges will apply for accommodation and changes to your flight may also incur extra charges. Please ensure your travel insurance covers you for the whole duration of your holiday, including any add-ons.
BROCHURE DETAILS
We have taken great care to ensure that the details in the brochure /on the website are correct at the time of publication. Please bear in mind, however, that the availability of certain services may vary, particularly outside the high season period. This may be for a variety of reasons. For example, lifts need servicing, swimming pools must be cleaned, and outdoor amenities such as chairlifts and cable cars can be affected by weather or lack of demand. Any optional excursions will, of course, operate subject to demand and weather conditions.
It should be noted that our itineraries in China and Cuba may have to be altered whilst in the destination. They have been designed in close collaboration with the Chinese State Tourist Authorities, who do reserve the right to occasionally make changes to the accommodation, sequence in which cities are visited, duration of time spent in each city, and mode of transport, due to local conditions. Cuba is a fascinating and unique destination with a tourism infrastructure that is still developing which means that: accommodation and local cuisine can be simple in style; hotels are often confirmed close to departure and changes can be made at short notice. Just You cannot be held responsible for any such alteration, although you can rest assured that we would handle any such amendments in your best interests. We do not wish to mar the enjoyment of your holiday. Sadly we have to be mindful of the global risk of indiscriminate terrorist attacks. You should be aware of up to date travel information for your chosen destination; please review the Foreign Office web site for detailed information
www.gov.uk/foreign-travel-advice.
WHAT THE HOLIDAY PRICE INCLUDES Please refer to the panel on each page which details the items included in the price of each particular holiday.
CUSTOMERS WITH SPECIAL REQUIREMENTS Equality Act 2010:
“The Act makes it unlawful for a service provider to discriminate against a disabled person by refusing to provide any service which it provides to members of the public.” This law applies to services provided in the UK and not those provided overseas. However, we believe in trying to make our holidays as accessible to as many people as possible. If you tell us before you book of any special needs or medical conditions you have, whether physical or mental health we will do all we can to accommodate you. This includes making any reasonable adjustments to the holiday itself. If you or any member of your party’s situation changes after you have booked you must let us know straight away.
Whilst we will endeavour to make any reasonable adjustments to the holiday itself, sometimes this may not be possible. Examples where we might not be able to make a reasonable adjustment include:
• Providing wheelchair access ramps to overseas hotels in remote locations
• Our staff pushing a customer in a wheelchair throughout the duration of the holiday
OUR RESPONSIBILITY FOR THE
ENVIRONMENT Concern for the environment has become a major issue, particularly the impact of how we live our lives on the world around us. Every time we switch on the heating or travel somewhere we are adding CO2 to the atmosphere and many people are now realising that they can do something to reduce their impact on a very personal level. As a result, and in response to suggestions from many of our customers, we have been looking at ways in which we can all help.
Reducing our impact
To reduce greenhouse gas emissions like CO2 and prevent further damage to our environment it is possible
• Provision of daily personal care or supervision whether for a physical or mental health condition - Please note that personnel daily care cannot be provided by any member of our staff.
It is your responsibility to tell us before you book whether you have any special requirements, limited mobility or medical conditions either physical or mental health which might affect your ability to take part on our holidays. A reasonable level of fitness is required for our holidays as some walking will be involved. If you are in any doubt about the suitability of any of our holidays please just ask but it is vital that you seek confirmation from your own Doctor to establish that you are sufficiently fit, both physically and mentally to travel and to undertake the exercise during your tour. Where we can we will make any reasonable adjustments - where we cannot make such adjustments we may have to refuse your booking.
It is our intention to try and make our holidays as accessible to as many people as we can, especially those with disabilities. We cannot do this if you don’t tell us of your needs so please mention any relevant information to us before you book. In particular to establish:
(i) Any special requirements for air, coach, ferry or cruise ship travel so these are passed to our suppliers;
(ii) That we are aware whether your mobility may be limited or that you may need any assistance on any part of the tour;
(iii) Whether you are taking medication and might require medical attention during your holiday;
(iv) Whether there might be any pre-existing medical conditions either physical or mental health that should be disclosed to your insurer (or to the insurer recommended by ourselves) and which could result in your insurance being invalidated. We have arranged a special insurance travel policy for those customers with pre existing medical conditions and would recommend that this or a similar policy be purchased prior to travel.
It is your responsibility to check your health and fitness to travel with your own Doctor before you book and we would recommend that you seek this confirmation and send it to us. We will endeavour to assist with any special requirements and can also advise against certain tours and excursions that may be challenging for a customer with particular medical issues. Please email
Specialservices@travjy.com, and we can arrange to advise you of the pre travel medical clearance that you should clarify with your Doctor.
We will assume, unless you tell us otherwise, that all members of the party are in a good state of health both physically and mentally, to participate in the holiday.
If you do not tell us about any special requirements, limited mobility or medical conditions, and we find ourselves in the position where you are at your UK departure point or on holiday and unable to participate fully, then we reserve the right to:
• Organise extra assistance or make any adjustments so you can continue with the holiday, and pass on the costs of doing this to you.
• Arrange your return to the UK, or to your home address if you haven’t left the UK, and pass on the costs of doing this to you.
We very much hope that all our customers will be completely open, honest and upfront with us so the above situation does not occur. However, we do reserve the right to take action in the interests of your health and safety and the health and safety of our staff and other customers should we need to. We can only accept your booking upon the clear understanding that we cannot be liable if you do not inform us of such a condition and an airline or cruise line refuses to accept you or any member of your party as a passenger.
BEHAVIOUR We expect all of our customers to have consideration for other individuals when travelling on our tours and to treat all our staff and fellow customers with respect. If in our reasonable opinion or in the reasonable opinion of any such person either in authority or from one of our suppliers (such as an airline) believe you to behave in such a way as to cause or be likely to cause danger, upset or distress to any of our staff, fellow customers or a third party, or your behaviour or actions impact on the smooth running of the tour, we are without prior notice entitled to terminate the holiday of the individuals concerned. In this situation the
to ‘offset’ the effects of travel particularly when we fly. Carbon Offsetting means donating money to projects specifically set up with the aim of reducing the level of CO2 in the atmosphere thus making your travel ‘carbon neutral’. Typical projects include:
Reforestation – absorbs CO2 from the atmosphere as the trees grow.
Renewable energy sources – replaces non renewable fuel such as coal and oil.
Energy efficiency – reduces the amount of fuel needed.
To demonstrate our commitment, we pledge to offset the carbon emissions of flights for our staff when researching and planning our holidays.
individuals concerned will be required to leave the tour, accommodation or other service. We will have no further responsibility toward such individual(s) including any return travel arrangements or alternative accommodation, transfers etc. No refunds will be made and we will not pay any expenses incurred as a result of the termination.
WALKING We are happy to give you more detailed information to enable you to choose the right holiday for your individual needs. Our tours can have a comprehensive sightseeing content, visiting places with cobbled streets, inclines and including medium to long walking distances. This can make navigating these streets, or keeping up with the group, difficult for anyone with reduced mobility, especially in warm climates. It is important to be aware of the amount of walking involved and the degree of fitness and mobility required to take part in these sightseeing visits or excursions. At the end of each itinerary we point out where you might be required to walk in areas of rough ground, gradients and steps, and we highlight holidays which may not be suitable for customers with limited mobility.
If you would like further information to allow you to make a more informed choice please speak to one of our holiday advisors.
GROUP DEPARTURES Please ask our Groups Department for details by calling 0845 7585 007.
TICKETS AND TRAVEL DETAILS You will receive your tickets and full travel documents approximately ten days before departure.
DATA PROTECTION At Just You we are committed to protecting your privacy. This data protection policy sets out how we will use your personal data after it has been collected by us through our website, brochures, speaking to our customer services staff or otherwise. This policy may be updated from time to time and we will contact you if there are any changes.
Where ‘you’ are referred to in this policy, this shall mean you and every member of your party. You should ensure that all your party members have read this policy and agree that you may act on their behalf in dealing with us.
Just You is part of G Adventures (UK) Limited. Our registered office is at Compass House, Rockingham Road, Market Harborough, Leicestershire LE16 7QD. Registered in England with company number 04956006. For your protection, we are registered under the Data Protection Act 1998 and have made appropriate notifications to the Information Commissioner’s Office. Personal data relating to individual customers is collected, processed, stored and used securely and in accordance with relevant data protection laws. Personal Data shall only be kept for as long as is necessary or required by law.
What we collect and why - When you make an enquiry, join our mailing list or book a holiday with Just You we may need to collect information about you including (but not limited to) your name, contact details and company name and position (if applicable). We may also collect such data if you enter competitions, register for promotions, take part in surveys, provide us with feedback or make use of our ‘call you back’ facility. We may also collect payment details and/or relevant health information to process bookings.
We require this information to understand your needs and provide you with the service you have requested. We use it to advise you of information concerning your holiday booking, enquiry or other transaction.
We may use the information to advise you of our new services, products, promotions, special offers and/or other information which we think will be of interest to you. We may use your data for our business management and operation and for monitoring, marketing and customer care purposes in order to achieve our aim to provide you with the highest standard of quality and service and increase our customers’ choices wherever possible.
Some of the information we collect may be ‘sensitive personal data’ (for example ‘special requirements’ data relating to disability, diet, health or religion) in which case we will only collect, retain and pass it on with your positive consent other than in the case of emergencies whilst on one of our holidays when it may be
Furthermore as a responsible company we have taken steps to minimise our pollution and energy loss and conserve natural resources wherever possible. We recycle as much as possible (paper, cans and many other items), use the latest technology to ensure that we are energy efficient and encourage staff to minimise electricity and other fuel consumption wherever possible.
We are also pleased to work in partnership with print and paper companies who have clear environmental policies in place. Our key suppliers either hold, or are working towards, ISO 14001 accreditation, an international standard for controlling and improving environmental performance. Furthermore our paper supplier is committed to sourcing materials that
originate from well-managed forests with credible and audited certification standards.
If you would like to offset your CO2 emissions we suggest using our preferred partner Climate Care. To calculate the impact of your holiday, use the calculator on their website
www.climatecare.org. Your payment, which is of course entirely voluntary, may be much less than you think. For example for one person’s return flight to Europe the cost would be around £5, for North America between £13 and £25 and for other destinations between £8 and £49.
necessary to share this information with doctors, next of kin, our insurers, advisors and your medical insurers.
Who else do we give your details to? – Just You is part of G Adventures. We may share your personal information with other G Adventures companies in order to provide you with the latest news and offers on products or services which may be of interest to you.
We may share your information with our credit checking companies, companies who process data on our behalf or to our professional advisers.
We may also share your information with carefully selected market research companies that may contact you (by email, telephone or otherwise) to help us understand your preferences and help us to improve our products and services and the customer experience.
We may pass on your personal details to those companies or organisations that need to know them in order that your holiday or other service or product can be provided. For example, the tour operator, the airline, hotel or credit card company, governments, immigration, port state control, police, flag state and other competent authorities and or as may be required by law. This may include the transfer of information outside the European Economic Area where data protection controls may not be as strong as in the UK. When you make a booking or enter into a transaction this means you consent to our passing on such details.
On all of our direct marketing and email communications you will be given the opportunity to opt-out of receiving such communications in the future. If you do not wish us to use your data for direct marketing and email purposes or to pass your details to carefully selected third parties, please contact us at Data Administration, Just You, Compass House, Rockingham Road, Market Harborough, Leicestershire, LE16 7QD.
Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We use encryption when collecting or transferring sensitive or financial data.
Consent - By disclosing your personal data to us, whether using our website, telephone services or otherwise, you consent to the collection, processing and use of your personal information by Just You in accordance with the terms of this privacy policy.
Data Subject Access Request - You are entitled to ask us by letter what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. There is a maximum charge of £10 for this service and we will respond to legitimate requests within 40 days of receiving your written request and fee.
Questions - If you have any questions about Just You’s Data Protection Policy, please contact us at Data Administration, Just You, Compass House, Rockingham Road, Market Harborough, Leicestershire, LE16 7QD.
TRAVEL TO THE AIRPORT It is advisable to leave booking travel arrangements to your UK departure point until you have received your final travel documents (except for booking regional connecting flights with us – see pages (206-207). We can arrange all of this for you so please speak to one of our Holiday Advisors for more information.
BOOKING CONDITIONS
For a full copy of our booking conditions please visit
justyou.co.uk
JUST YOU IS IS A TRADING NAME OF G ADVENTURES (UK) LIMITED Compass House, Rockingham Road, Market Harborough, Leicestershire LE16 7QD
Brochure published December 2016.
Please have passport details ready when booking
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