BOOKING IS EASY
You can request a brochure, check availability and book online 24hrs a day / 7 days a week at
justyou.co.uk. Booking one of our holidays is easy on line. However, should you have any questions you can contact us via webchat once you reach the checkout point of your booking and we will advise you every step of the way.
When you are ready to book please have the following information to hand for you and all those travelling with you:
✓Holiday reference as shown on the holiday page
✓Preferred departure date
✓Full names of all those travelling as stated on their passport
✓How many rooms and type ✓Holiday insurance requirements
✓Credit or debit card details for deposit payment
You will be given a booking reference. Please quote this whenever you contact us. If you prefer to speak to someone to make your booking you can call us on 01858 415 452. Sales lines are open Monday to Friday 9am to 8pm, Saturday 9am to 5:30pm and Sunday 10am to 4pm. Calls may be recorded to ensure a high level of customer service.
If you book by telephone you will also be asked for your email address so that we can send you all the relevant documentation for your booking more efficiently. This will include your Confirmation Invoice, Holiday Information and final travel documents. If you require us to print out and post any of your documentation that could be sent to you by email there will be a £10 charge for this service.
AFTER MAKING YOUR BOOKING
either email us at
enquiries@justyou.com or you can call our Customer Services Department on 01858 415 407. Service lines are open Monday to Friday 9am to 6pm and Saturday 9am to 5.30pm. Closed Sunday.
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DEPOSIT & PAYMENT
Each booking must be accompanied by the appropriate deposit payment. In most cases we will charge the following deposit (per person) but the actual amount will be made clear at the point of booking:
UK City Break/UK Christmas Market Break - £75
European holidays - £200
Worldwide holidays - £250 or 10% whichever is the greater
Ocean Cruises - £250 or 10% whichever is the greater
On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking.
You can use your debit or credit card to confirm your booking instantly. We will send confirmation of your booking in the post within a couple of days – it’s that easy.
All major credit cards are accepted and there is no charge for paying by debit card, by cheque or bank transfer. Please note: A 1% handling fee will be charged on any deposit and balance payments made by credit/charge card.
A confirmation invoice will be emailed to you shortly after your booking is confirmed. Please read it carefully and let us know immediately if there are any errors. The balance must be paid no later than 12 weeks before departure (4 weeks before departure for Just You UK City Breaks and Just You UK Christmas Market breaks). The payment deadline will be clearly marked on your Confirmation Invoice along with details of how to pay on line at
www.justyou.co.uk/payments.
All bookings are subject to our Booking Conditions and an email link will be sent to you with your confirmation invoice and are available in advance by visiting our website
justyou.co.uk or by calling us on the number below. The package holiday contract is subject to English law and the exclusive jurisdiction of the English courts. Please note that information contained in this Essential Information section of the brochure or in any other comparable sections and any other relevant information on the website form part of your package holiday contract with us. A binding contract comes into place when you first confirm the holiday and pay either a deposit (or the full balance for late bookings) and we issue the confirmation invoice. If you have not received a confirmation invoice within 7 days of booking your holiday please contact us immediately. Please note a £2.50 ATOL surcharge has been included in all holidays by air. When you book through our website, any electronic acknowledgment of your booking is not confirmation of it. If there are services that you request from us in addition to one of our packages (such as an extension to your holiday, a connecting flight or additional services) these will be put on request by our Sales Team and are subject to availability and confirmation of the price. Our team will advise you of this and take the appropriate deposit and send you a holding letter together with an ATOL certificate. Once the additional service is confirmed we will advise you and send a revised ATOL certificate to you if appropriate.
Please note that the holiday price in this brochure / on the website may be subject to change. This will be advised at the time of booking.
PEACE OF MIND AND PROTECTION FOR YOUR MONEY When you book a package holiday with us, your money is completely safe. If your holiday includes a flight departing from (or returning to) a UK airport, your holiday will be operated by G Adventures (UK) Limited (company number 04956006) Compass House, Rockingham Road Market Harborough, Leicestershire LE16 7QD. These package holidays are ATOL protected by the Civil Aviation Authority (ATOL number 11266). G Adventures (UK) Limited is also a member of ABTA the Association of British Travel Agents Limited (ABTA number Y6412).
For any package holiday which does not include a flight, your holiday will be protected by ABTA (the Association of British Travel Agents Limited).
In the unlikely event of our insolvency you would be refunded any money that you have already paid us.
IF YOU CANCEL YOUR HOLIDAY If you wish to cancel your booking after it has been confirmed the lead name must notify us (or your travel agent) of the decision as soon as possible. To notify us please send an email to
Customercancellations@travjy.com or write to us. Any notification by telephone to our service centre must be followed up by email or in writing within 24 hrs by the lead name to confirm the cancellation. The cancellation date will be taken from the date when we receive written confirmation from you. As we incur costs from the time we confirm your booking and may be unable to resell your holiday, the cancellation charges shown in the table will be payable depending on when notification of cancellation (in accordance with these requirements) is received. Charges for optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees are not refundable in the event of cancellation. If you call to notify us of a cancellation after the balance due date and not confirm this in writing within 14 days we reserve the right to cancel your booking. If verbal notification is within 5 days of departure we reserve the right to cancel the booking after 24 hours.
TO BOOK CALL 01858 415 452 visit
justyou.co.uk or contact your local travel agent
Cancellation Charges
Cancellation charges for all Just You Holidays except Just You UK City and Just You UK Christmas Market breaks
Period before scheduled departure date within which notice of cancellation is received by us
More than 75 days before departure
43 - 74 days 29 - 42 days 15 – 28 days
Day of Departure – 14 days
Period before scheduled departure date within which notice of cancellation is received by us
More than 28 days 8 – 27 days
Day of departure – 7 days
PLEASE NOTE
If you paid an additional charge at the point of booking to secure specific services included in your package holiday arrangements such as to cover the cost of a flight with a low cost carrier (or to secure a special airfare or upgrade) or any other service included in your package holiday arrangements, this cost is non refundable in the event of cancellation as 100% cancellation fee may apply as soon as the booking is made and the ticket is issued. Please ask for full details on cancellation charges at the time of booking but the scale of charges shown will be calculated on a % of the cost of all other arrangements and the non-refundable charges will be added to that cancellation charge to give the total charge.
Where any cancellation reduces the number of full paying party members below the number which the price and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.
Please check your insurance policy to see if you are covered to claim back any cancellation charges paid to us.
REPATRIATION
All tour operators are required by law to state arrangements for the repatriation of customers in the event of insolvency. All holidays including flights are ATOL protected and in the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad. If your package holiday does not include flights ABTA will protect your package holiday in the same way.
FOREIGN OFFICE ADVICE The Foreign and Commonwealth office produce up to date travel information to help British travelers make informed decisions about traveling abroad. Sadly we have to be mindful of the global risk of indiscriminate terrorist attacks and you should be aware of up to date travel advice for your chosen destinations. Please review the Foreign Office website for detailed information
www.gov.uk/ foreign-travel-advice. We follow advice given by the Foreign Office.
If you cancel your holiday, cancellation charge shown as a % of holiday price
Loss of deposit only 50% of holiday price
75% of holiday price 90% of holiday price
100% of holiday price
Cancellation charges for Just You UK City and Just You UK Christmas Market breaks
If you cancel your holiday, cancellation charge shown as a % of holiday price
Loss of deposit only 50% of holiday price
100% of holiday price
ESSENTIAL INFORMATION
JUST YOU
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