Nyepi Day of Silence (Indonesia) 28th March 2017 / 9th March 2018
Passover (Israel) 10th-18th April 2017 / 1st-6th April 2018
Labor Day/May Day (China) 1st May 2017/2018 Memorial Day (USA) 29th May 2017 / 28th May 2018
Ramadan 27th May-25th June 2017 / 16th May-19th June 2018
Dragon Boat Festival (China) 30th May 2017 / 18th June 2018 Canada Day 1st July 2017/2018 Independence Day (USA) 4th July 2017/2018 Chinese National Holiday 1st-7th October 2017/2018
Mahatma Gandhi’s Birthday (India) 2nd October 2017/2018
Rosh Hashana 21st-22nd September 2017 / 9th-10th September 2018
Thanksgiving (Canada) 9 October 2017 / 8th October 2018
Yom Kippur 29th-30th October 2017 / 18th-19th September 2018
Succot 4th-11th October 2017 / 23rd-30th September 2018
Diwali (India) 19th October 2017 / 7th November 2018
Thanksgiving (USA) 23rd November 2017 / 22nd November 2018
The appropriate Tourist Offices are happy to supply more detailed information.
ALTITUDE & ASSOCIATED HEALTH PROBLEMS
On certain tours in this brochure you will travel to high altitude. This should not be a problem, although everyone should take it easy at first. If you suffer from heart or respiratory conditions or have any other concerns please consult your doctor.
WEATHER
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your package holiday or any other holiday arrangements due to bad or unusual weather conditions.
The following Essential Information is for customers travelling to ALL destinations
BAGGAGE HANDLING AND ALLOWANCE The baggage allowance for most of our brochures is 44lb (20kg) per person, plus hand luggage, although this varies with the airline. Details can be found with your holiday documents.
You are responsible for the carriage and care of your luggage throughout your holiday except for such times as it may be in the hands of the airline; here In such circumstances the airline specific terms and conditions relating to the carriage of luggage apply, or when portage at a hotel on arrival and departure is included. Please ensure that your luggage is loaded on to all transport and be careful to take the correct luggage with you when you leave any mode of transport.
HOTEL PORTERAGE Porterage for one bag per person is included on most of our package holidays as stated on the holiday page.
YOUR TOUR MANAGER On the majority of our package holidays you will be escorted by a knowledgeable Tour Manager. Please be aware of the following:
• On some of our package holidays your Tour Manager will meet you at your UK airport, on others they will meet you at your overseas airport or in your resort.
• If you choose to fly to your destination from a regional airport your Tour Manager may not be travelling with you.
• Your Tour Manager may not accompany you on your homeward transfer to the airport but they will advise you of the arrangements made.
COACH SEAT ALLOCATION On all our package holidays that include travel by coach we operate a rotational seating policy. All customers are expected to abide by this policy and adhere to the instructions given by the Tour Manager to ensure that all customers on the tour are given the opportunity to move seats.
EXCURSIONS We want to give you the opportunity to see as much as possible of the countries you are visiting, so there will nearly always be a selection of optional excursions. Where a pre-bookable package is available, as indicated on the holiday page, this is offered at a discounted price. Alternatively you can book & pay your Tour Manager or Local Guide in resort. Any optional excursions will of course operate subject to demand, traffic and weather conditions. Changes to the advertised excursions programmes are rare, but the excursion providers reserve the right to change excursions and we reserve the right to amend the advertised prices at any time.
HOTEL ACCOMMODATION The prices in our brochures and on the website are based on sole occupancy of a room with private facilities. Our reference to ‘Hotel’ covers all accommodation and does not necessarily
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distinguish between local classifications such as ‘Motel’ or ‘Inn’. It may occasionally be necessary to accommodate you in a different, but equal category of hotel to that featured in the brochure / on the website. If this is known before departure, we will, of course, advise you.
Smoking Rooms: If a smoking room is specifically requested we will try to book one for you, but cannot guarantee that one will be available. Many hotels are non-smoking therefore smoking rooms may be unavailable.
HOLIDAY INSURANCE It is a condition of booking that you are adequately insured when traveling abroad. We recommend excellent, fully comprehensive insurance policies. Please call Holiday Extras on 0800 042 0201 quoting ALJUS or one of our Holiday Advisors for details.
We will require you to give us details of your travel insurance company and the policy number. You must ensure that your policy offers cover which is at least as comprehensive as the policy that we recommend, and which as a minimum, covers cancellation for the total value of the holiday, delay, curtailment, medical charges and repatriation costs for not less than £5 million. Your travel insurance should cover you for any pre-existing medical conditions. You shall be responsible for indemnifying us in full in respect of any costs that we incur as a result of your failure to have adequate, appropriate and comprehensive travel insurance. We reserve the right to decline any booking where adequate insurance has not been arranged.
DELAY PROTECTION If European airline flights or flights operating from a European airport are cancelled or delayed, airlines normally have an obligation under the Denied Boarding Regulations to look after you. We’ll do our best to ensure that they meet their obligations.
Dependant upon the length and nature of the delay, these obligations include providing you with meals and hotel accommodation, assuming always that those services are available.
If the airline will not provide you with these services, most holiday insurers will cover you if you are required to pay for them yourself. It is essential when choosing a holiday insurance policy that it provides you with cover in this important area.
Where the airline that you’re travelling with won’t provide meals or accommodation in the event of delays, we will do our best (subject to availability) to obtain these services on your behalf at the lowest possible price. It will be your responsibility to pay for these services at the point that you receive them, and to obtain receipts to enable you to make a subsequent claim against your insurers.
Under no circumstances will we be liable to meet any of these costs should such an event arise.
In the event of your return flight being delayed, we will return you to your final contracted destination. This responsibility is limited to flying you with the same airline in the original class of travel. We won’t be responsible for meeting the cost of any other arrangements or welfare costs.
NO SMOKING Smoking (including electronic cigarettes) is not allowed at any time on board our coaches, including transfers within Britain. We ask that smokers will understand the reasons for this restriction on smoking. Of course, you can enjoy a leisurely smoke during the regular refreshment stops or within the designated areas on board Ocean or River cruise vessels. Smoking is not allowed on any flights and only in designated areas at the airport.
ABOUT OUR FLIGHTS Flight inclusive tours: The guide prices for the flight inclusive tours set out in this brochure / on the website are based on planned group flights from London. The actual selling price may vary from that published due to numerous factors including but not limited to, additional taxes or fuel surcharges being introduced, the airline only allowing us to hold limited number of seats at a pre agreed group rate, or because alternative flights are being used.
Limited availability seats: Where indicated on specific tour price panels, holiday prices are based on limited availability special air fares. Whilst these fares are correct at the time of going to press, they may have sold out by the time you make a booking. In this case, further seats will usually be available at a supplement. Such supplements, if any, will be confirmed at the time of booking.
Group flights: A group flight is one where we normally hold a block or allocation of seats with a given airline for a specific tour or departure date. The vast majority of our group flights depart from London.
Does the whole group travel on the group flight? Not necessarily, There are a number of reasons why some customers may travel on different flights, such as:
Regional Airports - We are keen that customers are able to substitute our group flights for a flight that is more convenient for them. Many of our customers live outside of the London catchment area, and as such we are keen to offer the chance for them to travel from an airport more local to them. We attempt to detail many of these choices In our brochures but at the time of print, many schedules remain unpublished by these carriers and this is offered as a guide.
Late Bookings - Any flight seats held as a group allocation which remain unsold by a given date (usually 12 weeks prior to departure) have to be given back (released) to the airline at that stage. Group flights are therefore rarely available after this release date.
By booking early, you maximise your chances of getting on our group flights which ensures you are getting the benefit of our group costs and also reduces the chance of you ever having to pay any flight related supplements or additional costs.
Seat Allocation - Airlines are increasingly reluctant to offer tour operators full allocations of seats for our tours. Consequently when we are limited to the number of group seats we have we may have to source alternatives for some customers. Occasionally this comes at a higher price.
ALTERNATIVES TO GROUP FLIGHTS If you would like to travel from a UK airport but we are no longer holding a group allocation of seats, or if the group allocations have sold out, it may be that we can still book extra group seats on an ad-hoc basis. If the group rate is not available we may have to charge a supplement or look for alternative airlines.
CONNECTING FLIGHTS We can offer two options for customers wishing to fly from an airport outside London. We can, where available, arrange domestic flights from regional airports to connect with some flights we use from London. The flights may be flexible so if your international flight changes we might be able to change your regional flight (subject to availability). Connecting flights may also allow for you to check in your baggage at your local airport for the whole journey.
In many cases for a supplement we are also able to offer international flights departing from airports across the UK. Our Holiday Advisors team are on hand to look into the best option for you.
Where an alternative international flight is booked (i.e a flight that is not part of our group allocation) any difference in the price between the flight booked and our own group allocation cost will be passed on to the customer in the form of a supplement.
FUEL SURCHARGES/ENVIRONMENTAL TAX
Airlines generally pass on any fuel price increases to their customers as and when they occur. This is either done directly or via tour operators. Due to the volume and size of these increases we occasionally have no choice but to pass on all or part of these directly to our customers. You will be informed of any fuel related surcharges or new and additional taxes, airport or security charges in place or other sums payable in addition to the advertised brochure price at the time of booking.
FLIGHT ROUTINGS
We use a number of indirect flights which may require you to change planes en-route. This may be because we cannot obtain a block allocation of seats on a direct flight or it may be the only option. If you are interested in booking a direct flight at a supplement (where available) please ask one of our Holiday Advisors.
SPECIAL REQUESTS We will always do our best to help and will pass on your request to the service provider (such as an airline) but we cannot guarantee that we or they will always be able to meet your needs. Special requests do not form part of your holiday arrangements and cannot be guaranteed by us and these special requests are not covered by our Booking Conditions so from a legal point of view are not part of your holiday contract with us. Please see our Booking Conditions for more details.
FLIGHT MEALS
Although meals are provided on most international flights, you should be aware that there is a trend toward them not being included on shorter flights, and particularly those within Europe. We therefore cannot guarantee that meals will be provided on all flights. If you have any special dietary requirements, please let us know at the time of booking so we can ensure this request is sent through to the relevant airline, but we cannot guarantee that the airline will be able to meet the request. Please note: we cannot guarantee that the airline will be able to fulfil your request for a special dietary meal and any such requests are not a condition of booking. If you require a special dietary meal due to an allergy such as a nut allergy we will need you to fill in a medical questionnaire to send to the service provider. The airline will not be able to guarantee that their aircraft / meals are 100% nut free and will require you to carry any special medication (such as an EpiPen) in your hand luggage.
FLIGHT SEAT REQUESTS, AIRLINES, TRAINS AND COACHES We strongly recommend (particularly if you are flying economy class) that you check in early if you have particular seat requests. Just You has no control over the allocation of seats by the airline, train company or coach company. Even if a request has been made with the supplier to pre-book seats, no guarantee can be made that they will be available on departure. The provision of particular seats does not constitute a term of your contract with us. Please note that suppliers operate older and more modern aircraft / vehicles within their fleet and we cannot guarantee which type you will travel on as this may be subject to change and general availability. Although some airlines / train companies offer the ability to book seats on line this may not be
TO BOOK CALL 01858 415 452 visit
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the case when booking a holiday through us, as we offer holidays based on special tour operator fares and booking conditions. If this is particularly important to you then please ask about our upgrade options.
CHANGE OF AIRLINE Due to the ever changing nature of the airline business, airlines selected and used for our tours can change after your booking is made, as can flight schedules and timings. Block allocations of seats can sometimes cease to be available. This can be for a number of reasons such as the airline withdrawing the flight or operating with smaller aircraft than first planned. Where this is the case we will endeavour to find an alternative with the same carrier or similar flights with another carrier.
FLIGHT SCHEDULE CHANGES When you book one of our flight inclusive tours, your holiday confirmation will contain provisional flight details. We aim to make this as accurate as possible from the start, however the timings or the flight numbers can change several times before departure. We will monitor all changes and inform you as soon as possible if there is a change which affects you departure by a considerable time or moves the tour to a different day or significantly affects the tour itinerary. Final timings will be sent about ten days before you travel. If we notify you of a significant change to your holiday and you do not accept the change you must tell us within 14 days of us advising you of the significant change to your holiday.
AIRLINES AND AIRCRAFT All prices in our brochures / on the website are based on air travel in economy class. Passenger travel on scheduled airlines is provided under the conditions of the airline, for a copy of these terms and conditions please go to the appropriate airline’s website. The aircraft used on our tours will include Boeing, Airbus or any other aircraft types at the discretion of the relevant airline. We reserve the right to substitute an alternative airline or aircraft type if required to do so for operational reasons or for reasons beyond our control.
These brochures are issued on the sole responsibility of the tour operator. They are not issued on behalf of the airlines whose services are used in the course of the tour.
AIRPORT TAXES Any airport taxes and security charges which are payable in advance and therefore form part of the scheduled air ticket have been calculated at the time of printing and included in the price of your holiday. These include the UK Government Airline Passenger Duty and various overseas airport airline charges where applicable.
At some airports, there are also passenger charges which are payable locally. Where possible these will be paid by us on your behalf and included on your confirmation invoice.
HOLIDAYS BY RAIL
Where your holiday includes rail travel, it is in Standard Class unless otherwise stated. Please note that we are unable to provide porterage at stations and you will be required to handle your own luggage.
You can choose to upgrade your seats on Eurostar to Standard Premier. This upgrade also includes first-class tickets for the remainder of your journey aboard local trains, where available.
OCEAN AND RIVER CRUISE HOLIDAYS River vessels and cruise ships enforce the highest standards of cleaning and sanitation in order to prevent the spread of viruses and disease. In most cases, prior to boarding, you will be asked to complete a medical form confirming you are not ill or have not been ill prior to boarding the ship. It is your responsibility to ensure that you provide accurate information on your medical form and in the interests of passenger well-being. If you experience any gastrointestinal symptoms on board, you may be confined to your cabin until your symptoms are clear. This action is to protect all passengers on board and contain the spread of any virus.
We reserve the right at any time to ask passengers to produce medical evidence of fitness to travel, this may include the submission of any required medical certificates.
Any passenger boarding a ship at initial embarkation who has not filled in the required pre-boarding health declaration must inform us of any sickness and/or diarrhoea experienced less than 72 hours prior to embarkation. In the interests of passenger safety we reserve the right to refuse boarding at our discretion. In such circumstances passengers will not be entitled to compensation.
Due to changes in water levels, river cruise itineraries may occasionally be modified.
In some ports, it may be necessary for the cruise ship to anchor offshore rather than alongside. When this is the case, the cruise line will use a tender to take passengers ashore. A tender is a small vessel and may not be suitable for persons with Disabilities, reduced mobility or balance problems. It is important that passengers are able to use the tender safely. Passengers may be required to descend to a platform or pontoon and into the tender and passengers may need to navigate a gap between the platform and the tender. Depending on weather, tide and sea conditions, there may be some movement and
ESSENTIAL INFORMATION
JUST YOU
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