INSUFFICIENT BOOKINGS
Occasionally, we do not receive sufficient bookings to run an individual tour date. In the unfortunate event that we are forced to cancel a tour for this reason, we will do so before the date that your balance payment is due. Wherever possible, we will always try our very best to offer you a suitable alternative holiday.
OUR PRICE PROMISE
We guarantee that absolutely no surcharge will be added to the price of your package holiday once your booking has been confirmed irrespective of any subsequent fluctuation in currency exchange rates or, increases in international air fares or increases in other costs associated with the holidays. In return for this guarantee and its risk to us we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs which may result in a reduction in the selling price. This price guarantee does not apply to any optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees. For bookings made within the balance due date and prior to confirming your package holiday we reserve the right to notify you of any increases to your package holiday price as a result of any additional costs we may be charged.
Prices shown in our brochures and on the website are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time.
Whilst every effort is made to ensure the accuracy of the brochure / website and prices at the time of printing regrettably errors do occur. You must therefore ensure you check the details of your chosen holiday with us at the time of booking.
Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation Invoice. In the unlikely event of an administrative error resulting in incorrect prices being displayed on the website, we reserve the right to correct the price. In such cases we will offer you the opportunity to either pay the correct price or we will make a full refund of any money you may have paid.
PRICE MATCH GUARANTEE If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us, our ‘price match’ will apply. By identical, we mean another holiday which:
• Departs on the same date from the same port/ airport using the same flight with the same carrier.
• Visits the same destination(s). • Has the same duration (i.e. number of nights). • Offers the same number of included excursions.
• Features accommodation of the same category and board basis and where applicable the services of a Tour Manager/Local guide.
If this happens we will refund the difference between the cost of the package holiday that you have booked with us and the price of the identical holiday offered by our competitor.
HOLIDAY AVAILABILITY/PRICES All holidays featured in our brochures / on the website are subject to availability and prices are based on economy flights and sole occupancy of a room with private facilities unless otherwise stated.
ADDITIONAL HOLIDAY INFORMATION We have included as much information as we can to help you select your holiday. Prior to departure, we will send you further information to help you prepare for your trip.
About ten days before you go away, we will send you your holiday documents. This will include details of where you will be staying, confirmed departure and return times.
If you need any further information before choosing your holiday please visit our website
justyou.co.uk or one of our Holiday Advisors will be happy to help.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS Information regarding passport, visa and health requirements applicable to British Citizens for the holidays we offer are shown in our brochure. Requirements may change and you must check the up-to-date position in good time before departure.
It is your responsibility to ensure you are in possession of all necessary travel and health documents before departure. For the latest information please visit
www.gov.uk/travelaware. All costs incurred in obtaining such documentation must be paid by you. You must ensure that you have a valid passport with an expiry date of not less than 6 months after your date of return. We regret we cannot accept liability if you are refused entry on to any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Please note – Entry requirements for British Citizens may differ to those for British Subjects, British Dependant Territories Citizens, British Nationals (Overseas Citizens), British Protected Persons or any other British passports. Please check your passport carefully and if you are not specifically a British Citizen you must check passport and visa requirements with the Embassy or Consulate of the country(ies) you are travelling to or through.
If you are currently not in possession of a valid passport please make sure you leave plenty of time before your holiday to apply for this document. If you are 16 or over and do not have a passport, you should enquire at your local main Post Office or nearest Passport Office. For more information visit
www.fco.gov.uk. Our recommendation is that you should apply for one at least three months before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.
Health and safety overseas Health facilities, hygiene and disease risk can vary considerably around the world and travel to certain countries may make it advisable, or even compulsory to be vaccinated against certain illnesses. Therefore, it is essential that you take professional advice about vaccinations and other health precautions at the time of booking. Do bear in mind that certain inoculations and preventative measures such as malaria protection may need to be taken well in advance of your departure. It is your responsibility to ensure that you are adequately vaccinated.
As requirements can change, we recommend that you re-check the situation closer to your departure date at
www.gov.uk/travelaware.
Details are also available from your GP surgery and from the National Travel Health Network and Centre
www.travelhealthpro.org.uk.
If you are a UK resident, you are entitled to medical treatment at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country. Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) with you.
Please note: Not all UK residents are covered in Denmark, Iceland, Liechtenstein, Norway or Switzerland. Please visit
www.ehic.org.uk for further details. You can apply for an EHIC, free of charge, on this website.
The following visa information is for customers travelling to the USA and Canada
PASSPORT AND VISA INFORMATION FOR CUSTOMERS TRAVELLING TO AND VIA THE US
PASSPORTS You must have an e-passport with a digital chip containing biometric information about the passport holder to travel under the visa waiver programme. Please check the front of your passport to see if it contains this symbol. If your current passport does not have this symbol you will need to apply for a new e-passport.
It is essential for British Citizens to possess a full ten year passport.
VISAS The US Visa Waiver Programme (VWP) allows British Citizens to travel to the US without having to obtain a visa. If you are not a British Citizen please check with the US embassy whether you can travel under the VWP (
www.london.usembassy.gov). If you can travel under the VWP, you will also need to obtain, in addition to a passport, a valid ESTA (Electronic System for Travel Authorisation). We can obtain your ESTA for you, and a charge of £29 will be added to your invoice for this automatically. If you already have one (they are valid for two years) please let us know straight away.
There are a couple of conditions when travelling with an ESTA which you must comply with - you must stay in the US for less than 90 days; you must hold proof of a confirmed onward or return ticket with you upon your arrival in the US; you must obtain your ESTA at least 72 hours before you travel to the US.
In practical terms an ESTA takes the form of a reference number, which the US authorities will have automatically on their system when you arrive. There is no actual physical documentation provided. Once you have an ESTA, it is valid for two years.
If you are not eligible for an ESTA, then you will need to apply for a visa to enter the US.
Please note - obtaining an ESTA does not guarantee entry to the US - that decision rests with the immigration officials at the point you enter the US. If you are refused entry for not having the correct documents this is your responsibility.
If you do not have a machine readable or e-passport then you will need to obtain a visa.
ENTERING THE UNITED STATES BY LAND Travellers who make their initial entry into the United States by land from either Canada or Mexico do NOT require travel authorisation through ESTA before travelling.
POSSIBLE RESTRICTIONS OR PROBLEMS If your passport has ever been reported lost or stolen to the authorities and then recovered, please do not attempt to use it for travel to the United States. If you input the passport details into ESTA, your application will be denied.
Nationals of the Visa waiver programme countries who are also nationals of Iran, Iraq, Sudan or Syria or who have travelled to or been present in Iran, Iraq, Sudan, or Syria on or after March 1, 2011 (with limited exceptions for travel for diplomatic or military purposes in the service of a VWP country) will need to contact the US Embassy in London for further details. You will not be eligible to travel under the visa waiver programme.
If you have been arrested or convicted of a crime at any time in the past, you will not be able to travel under the VWP, and will need to apply for a visa. This applies to convictions which you may feel are spent, but does not apply to minor traffic offences which did not result in conviction. If you suffer from a mental illness, are a drug abuser or have been affected by a disease of public health significance, you also will not be able to travel under the VWP. If you are unsure about your personal circumstances, the only way to find what documents you need is to apply for a visa.
IMPORTANT - please note that all the above conditions and restrictions apply to customers who are travelling through, via and to the US. Even if your flight only touches down in the US for a short time and you don’t get off the plane, the rules above still apply.
It is your responsibility to have the correct travel documents, including a passport, ESTA or a visa. If you do not, then we cannot be held responsible for any difficulties you may encounter.
The following visa information is for customers travelling to Worldwide destinations
VISA REQUIREMENTS
British Citizens who hold a British Citizen passport need a visa to visit the countries we’ve listed below. In most cases, we’re able to arrange this for you and we’ll add the cost of the visa, plus a small handling fee, to your Confirmation Invoice. If you hold any other type of passport, it’s your responsibility to check passport and visa requirements with the embassy of the country you’re visiting. We may still be able to arrange a visa for you but additional charges may apply. We’re unable to accept any responsibility if you can’t travel because you’re not granted a visa.
Where it is necessary for you to send us your passport, we will normally need this about eight weeks before you go away. Expect to be without your passport for up to a fortnight before you travel. If you need your passport during this time please contact us for advice. Extra charges may apply for early or late applications.
If you require a visa, this will be clear on the holiday page and we will inform you in the holiday information we send to you 15 weeks prior to your holiday. We can arrange your visa for you – this process takes approximately 28 days.
Australia - from £40 To enter Australia, you need an ETA (electronic travel authority). We will add the visa charge to your confirmation invoice and send you all of the information and application forms that you will need.
Burma - from £65 We will obtain a Burma visa for you. We will add the visa charge to your confirmation invoice, and send you all of the information and application forms that you will need. You will need to send us your passport as part of the application process.
Cambodia - from £68 We will obtain a Cambodia visa for you. We will add the visa charge to your confirmation invoice, and send you all of the information and application forms that you will need. You will need to send us your passport as part of the application process.
Canada - from £20 We will obtain a Canadian visa for you. We will add the visa charge to your confirmation invoice, and send you all of the information and application forms that you will need.
China - from £195 We will obtain a China visa for you. We will add the visa charge to your confirmation invoice, and send you all of the information and application forms that you will need. You will need to send us your passport as part of the application process.
Cuba - from £50 We will obtain a Cuba visa for you. We will add the visa charge to your confirmation invoice and send you all of the information and application forms that you will need.
India – from £85 We will obtain an India visa for you. We will add the visa charge to your confirmation invoice and send you all of the information and application forms that you will need.
Iran – from £280 British Citizens require a visa to travel to Iran. We will send you a visa application and guidance notes approximately 4 months prior to departure.
We will co-ordinate your visa application with our appointed agents. Please note you will be required to meet our agent in at the Iranian Embassy in London as part of this process where your finger prints will be taken.
Important note - If you wish to travel to the USA after visiting Iran then you will need a full visa which will require an interview at the US Embassy in London.
Kenya – from £75 We will obtain a Kenyan visa for you. We will add the visa charge to your confirmation invoice and send you all of the information and application forms that you will need. You will need to send us your passport as part of the application process.
Laos - from $40 Your Laos visa will be issued on arrival. You will need to pay approx. US$40 per person in cash.
Mongolia We will obtain a Mongolia visa for you. we will add the visa charge to your confirmation invoice and send you all of th information and application forms that you will need.
Nepal – from £65 We will obtain a Nepal visa for you. We will add the visa charge to your confirmation invoice and send you all of the information and application forms that you will need. You will need to send us your passport as part of the application process.
Russia
British Citizens require a visa to travel to Russia. Your application must be arranged in person at a Russian Embassy, but we will assist you with this in every way we can. We will send you a visa application form and guidance notes approximately 10 weeks prior to departure. Once completed, our appointed visa service agent will check your application form and outline what you need to do next. Everyone travelling to Russia will have to visit the Russian Embassy in London, Manchester or Edinburgh to finalise the application process.
Russian Consulate fee for visa - £88.40 per person Passport return fee - £9.80 per person (Visa and postage fee are paid directly to the consulate and subject to change)
Visa checking service - £20.00 (Visa checking service is paid directly to our visa service agents).
Sri Lanka - from £65 To enter Sri Lanka you will need an ETA (Electronic Travel Authority). We will send you an application form and obtain this for you using the information you provide.
Turkey - from £35 We will obtain a Turkish visa for you. We will add the visa charge to your confirmation invoice,and send you all of the information and application forms you will need.
USA - from £29 To enter the USA, you need an ESTA. For full details, please see the separate USA passport information detailed earlier. We will add the visa charge to your confirmation invoice and send you all of the information and application forms that you will need.
Tibet We will obtain your Tibet visa for you. This is free of charge and applied for along with your Chinese visa.
Vietnam
Vietnam visa is free up to 30th June 2017. It may be reintroduced from 1st July 2017 and will cost approximately £100.
Important note - If you enter Vietnam twice within 30 days you will require a single entry visa. We will add the visa charge to your confirmation invoice and send you all of the information and application forms that you will need. You will need to send us your passport as part of this process.
Zambia - from US$50 Your Zambia visa will be issued on arrival. There are no forms to complete but you will need to pay US$50 per person in cash.
This fee is for a single entry visa. Anyone leaving Zambia and then entering the country again on the same day, for example for an optional day trip, will need to pay US$80 in cash. Payment must be made in US$ cash and no small denomination notes are accepted.
PUBLIC HOLIDAYS Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your package holiday and some religious holidays such as Ramadan, which affects many Muslim countries may result in a reduction of facilities, services and entertainment. We suggest that you take this into consideration when selecting your departure date. The dates known to us at the time of going to press include:
Australia Day 26th January 2017/2018 Republic Day (India) 26th January 2017/2018
TET (Vietnam) 28th January-1st February 2017 / 17th-20th February 2018
Chinese New Year 28th January 2017 / 16th February 2018
Hindu Holi Dye throwing feast (India & Nepal) 13th March 2017 / 2nd March 2018
Please have passport details ready when booking 209
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