We have already looked at formal language in diary entries (Collection 1) and in news reports (Collection 4). Emails are often written in formal language, especially in business settings. Sometimes consumers will have to write formal emails to companies to bring an issue to their attention or to make a complaint. (You might be familiar with writing letters of complaint from Business Studies.)
What do you remember about formal language? Work with a classmate to write a list of the key points of formal language.
What I will learn:
to write a formal email competently using appropriate vocabulary, tone and style
TIPS FOR WRITING A FORMAL EMAIL DO!
Write as though you are writing a formal letter.
State the problem first and then what you hope will happen.
Be polite – as the saying goes, you attract more bees with honey!
DON’T! Use casual or familiar language. Use text message spellings or emoticons. Write anything you might regret. Here are some useful ways to start, construct or sign off a formal email.
Making a request
Explaining the context
Finishing off
Could you please
In relation to
Yours
sincerely (if you know their name)
180 FIRE & ICE 2
I would be grateful if
With regards to
Yours faithfully (if you don’t know their name)
Kindly
Further to
Regards I would appreciate Concerning 52–4
Kind regards (a little less formal than ‘Regards’ but still very polite)
Go to your Writing Skills Book to
K
examine a formal email and reply and to carry out a spelling exercise.
