REPS NEWS

Happy with the service REPs provides? Let us know what you think by taking part in the annual REPs customer satisfaction survey by visiting: http://www. skillsactive.com/survey/ reps_satisfaction2011/.

The last two customer satisfaction surveys have proved invaluable in helping the team improve the service it provides and we’d love to know how we can continue that improvement. The 15 minute survey will ask for your feedback on topics such as the registration process, which services you use and value,

and anything else you would like to see REPs offering.

The survey will be conducted

New REPs customer service survey

independently by SkillsActive’s Research Team to guarantee anonymity. The results will be treated confidentially in accordance with the Market Research Society Code of Practice. SkillsActive will report the aggregated results to REPs, and no individual responses will be identified unless you tick the box that states you would like to be contacted.

And as a special thank you, we’re

offering a free bottle of champagne to one lucky respondent.

Be sure to fill in your email address at the end of the survey to be in with a chance of winning!

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The REPs Journal 2011;20(March):5-7

WIN!