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The human side of mobile technology
Payments to the Administration made easier with mobile handsets
(m-services)
This concept in
the Administration (m-tr
volves the option for citiz
ansactions and m-pa
ens to make transfers or payments to
transport in Rome can be paid for via SMS
yments). For example, public
be linked to a credit card or prepaid phone card. Norw
, which requires an electronic w
a
allet to
lished an SMS-based tax refund system.
y, meanwhile, has estab-
A new way of exercising the right to vote via mobile phone
(m-democracy)
This system essentially refers to the possibilit
though it appears to be a tool with great potential to increase citiz
y of voting via mobile phone. Al
tion, it still presents significant barriers, such as the distrust of citiz
en participa
-
-
ing data protection and v
ens regard-
older people, who are more reluctant and find it more difficult to use mobile
oting-system efficiency, or the difficulties it poses for
phones.
In the local elections of Ma
choose to ex
y 2002 in Liverpool and Sheffield (UK), voters could
PIN code that guar
ercise their right to v
anteed voting priv
ote using a mobile device via SMS
acy and security.
, thanks to a
Improving public administration’s internal processes
(m-administration)
This aspect aims to impro
using mobile devices for officials to contact one another
ve the system of internal public sector oper
, for instance. This is
ations by
what the
police with mobile devices that allow agents to sta
City of Sanlúcar de Barrameda has done b
y in touch using
y equipping its municipal
“Push to Talk” technology
277
.
Vodafone
Other m-government services
Go
impro
vernments can also use mobile technologies to help disadv
ve the environment:
antaged groups or
Assistance to disadv
work to provide assistance to the elderly or disabled. Norw
antaged groups: Government can use the mobile net
a
-
uses mobile services to contact workers who specialize in care for the elderly
y, for example,
and to pro
example can be found in A Coruña (Spain), where people with reduced mobi
vide updated information on people who need home care. Another
277
lit
-
“El A
3GSpain. Ma
Barr
yuntamiento De Sanlúcar De
y 2006. Article:
vehicles b
y requiring a r
y SMS
amp to access buses can find out the arriv
.
al times of adapted
Policía Municipal.
ameda Dota de Movilidad a la
http://www.3gspain.org/foros/sho

wthread.php?t=3481.
Monitoring of wild animals:
lives of wild animals. A pilot project launched b
Mobile technology can also be used to control the
y Save the Elephants in Kenya
© 2008 Fundación de la Innovación Bankinter. All rights reserved.
137
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