Banned airlines In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” ban within the EU. The Community list is available for inspection at
www.europa.eu. In accordance with EU Regulations we are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) are unable to offer you a suitable alternative, the provisions of our Booking Conditions “If we change your tour” will apply.
Peace of Mind and Quality of Service Peace of Mind
our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance
Where you book a “land only” tour with us, the arrangements we have purchased in the UK or direct from Explore if purchased outside the UK). This means that either i) your money will be refunded, or ii) if you are already abroad, you will be returned to your departure point.
i) the person who pays for the booking is present in the UK when the commences in the UK.
AITO QUALITY CHARTER The Association of
Independant Tour Operators independent and specialist companies, usually owner- managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
Exclusive Membership new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
gov.uk/travel) provides detailed information about your destination. We strongly recommend that you read their comments about the country you tours before departure, or re-route or make other changes to tours operating in or through the country concerned.
Any decision we take about whether to operate or cancel a tour or make other changes will always be made in the interests of your safety and security. We will make these decisions at least four weeks before departure, unless we believe that local conditions will improve before the start of the tour. For further details please visit
www.explore.co.uk/fco
Be prepared Whilst we endeavour to provide as much information as possible in our brochure and individual Trip Notes regarding the areas our tours travel to, we would always recommend that you undertake some background research about the places you will be visiting and the type of climate and local conditions you can expect in order to get the most out of your holiday.
Financial Security for all holidays and other arrangements (including accommodation only) booked by customers with the member customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to on a regular basis.
Accurate Brochures/
Web Sites All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately
or call our experts on 0844 499 0603
describe the holidays and services offered.
Professional Service and
Continual Improvements All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
Monitoring Standards quality standards regularly. All customers should receive a post- holiday questionnaire, the results of which are scrutinised by the Association.
Sustainable Tourism All members acknowledge Sustainable Tourism guidelines, which recognise the social,
economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status. Explore have achieved 5 star status.
Customer Relations All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute a customer cannot be settled Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
Explore is a member of the Association of Independent association visit
www.aito.co.uk or call 020 8744 9280.
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