Enterprise: Strand 1


Insert a tick () to demonstrate which part of the act has been breached in the Write It! scenarios below.


Scenario


Anna tells the sales person she wants to buy the pet hair Dyson vacuum cleaner but he gives her the V200 instead. Kate’s car is serviced by an unqualified car mechanic. Ella and her family go on holiday to find that the hotel is located 5 km from the beach, not 1 km as outlined on their website.


Ally buys a DVD player but the DVD will not play. Kyle’s new jeans ripped at the seams when he wore them for the first time.


Frances asks for the iPad on display but when she goes home, she opens to find it is a different colour.


EXAM PREPARATION!


State each element which the law/act covers. Explain using examples. Apply it to another unit.


2. The Consumer Protection Act 2007


The Consumer Protection Act 2007 is designed to protect the consumer from false or misleading claims about products or services.


Information:


• Information about products or services should not be false or mislead the consumer in any way. Information should be accurate and comply to labelling laws (sell by date/nutritional information, etc.).


For example, products which are labelled as ‘gluten free’ or ‘organic’ should be as labelled.


• Information about prices should not be false or mislead the consumer. Prices must also be stated clearly and inclusive of any extras, e.g. VAT.


For example, the reduced price of the product must have been at the previous price for at least 28 consecutive (continuous) days in the last three months.


P. 92


Go to page 92 in the activity book.


Merchantable quality


Fit for purpose


Conform to sample


Be as described Service


132


STOP! WRITE IT!


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