The four Cs of communication


Recognizing examples and points Recognize possibility and obligation in spoken sentences


Learn more about good communication by listening to interviews


Introduction Ask students: What does the title mean? Try to elicit: We are going to learn about four things beginning with C that are important in communication. Refer to the subheading, and ask students why ‘it’s easy to communicate’. Elicit ideas, e.g., we have many means of communication, e.g., people can speak, write, listen and read. But ‘it’s hard to do it well’ – elicit again, e.g., people might speak in a foreign language, there might be problems with an explanation, or with noise, etc.


A


Students study the images and match the type of communication with each. They write the numbers in the first column.


Answers


3 email 6 face-to-face 2 letter/report 1 phone 4 social media 5 text message


B


1. Students, individually, complete the ‘You’ column of Table 1 (Exercise A) about their own use of these mediums.


2. Students then work in pairs and complete the information about their partner.


3. Students then turn to CB page 159 and compare their own usage with that of the survey graph. Discuss with the class and elicit comparisons, e.g., I spend more time on x than on y.


Answers Students’ own answers.


Extra practice Draw up a chart including all the scores from students in the class, including you as a teacher. Which mediums are most popular in your class?


C


Students work in pairs to unscramble these words. Make sure they know that all the words will begin with the letter c and that all words illustrate an aspect of communication that is important.


This activity can be quite challenging, so if students have difficulty completing this task, you can give them short definitions of the words, e.g.:


• you need to explain things really well • you need to be intelligent


• you need to include every detail; you can’t leave anything out


• you can’t make any mistakes • you need to think well about what you say • you need to be to-the-point


You can also allow the use of a dictionary.


Answers clear clever complete correct careful concise considerate


D


Students read The four Cs of communication text. It prepares them for the listening exercise. Clear up any misunderstanding.


Play the recording. Students discuss the questions in pairs. Feed back orally.


Answers 1. email, text (SMS), social media, phone, Skype, face-to- face communication.


2. Examples of things that might go wrong: In healthcare, patients won’t turn up for an appointment, or they may misunderstand your diagnosis, or take the wrong medication.


3. What’s good about communication in your workplace, and what’s bad?


Transcript 094


Communication is easy today, isn’t it? We can send a message by email or text, or post it on social media, like Twitter or on Facebook. We can phone a person anywhere, or Skype them if we want to see them. We can even talk to people face to face. Easy, isn’t it? Very easy, in fact. Or is it? Well, it’s easy to send a message. But it’s not that easy to get your message across. And what if you fail? Well, the results can be very, very serious. In healthcare, patients won’t turn up for an appointment, or misunderstand your diagnosis, or take the wrong medication. Let me put it simply. Good communication makes good healthcare. Or, to put it another way, good healthcare professionals communicate well.


• you need to think about other people’s feelings, as well as your own


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