Are you P, P, P and P?


Use headings to predict content of a paragraph from an article Find the object of sentences from a text


Introduction Refer students to the subheading. Ask students: Why should healthcare workers make a good impression on patients? Elicit a few ideas, but do not confirm or correct. If students don’t have any ideas, leave the question hanging.


A


The first activity briefly reviews the three aspects of patient-centred care, as they are closely linked to the four Ps in this lesson. Divide the class into pairs to work on the activity. After a few minutes, elicit answers.


Answers


1. personal relationship 2. empathy 3. communication 4. empathy 5. communication 6. personal relationship


Extra practice Students think of their own quotes to illustrate the three aspects of patient-centred care and show them to each other in pairs or groups. They guess which aspect the quote is about.


B


1. Remind students they should always look at the headline(s), any photographs or illustrations, and the introduction or first paragraph carefully. This will help them to predict what the text will be about.


2. Write the words professional, presentable, personable and polite on the board, and let students guess what they mean. Give examples if it makes it clearer. Students then read each paragraph of the text on page 57 individually and match it to the correct heading.


3. Students look at the extra sentences in the box and match them to the headings.


Answers 1.


2. a. 4 b. 2 c. 3 d. 1


It is about the qualities people working in healthcare should possess.


3.


Heading d a


b c b a Sentence


You need to respect a patient. Don’t try to be a patient’s friend.


Help your patients with ideas for things to do.


Patients notice your appearance first.


A smile is often all it takes to keep a patient happy.


Remember your job is to treat the patient. Reading skill: Using headings


Go through the information in the box. Tell students reading headings helps you get a good idea of what a text will be about.


C


Ask students to read through the article as a whole before they start the task. Students complete the task individually, and then compare answers in pairs. Monitor and give help where necessary. Elicit answers.


Answers


1. Personable refers to the way you behave towards your customers; presentable refers to how you look/dress.


2. You can show this by being very helpful, but at the same time making it clear to them that you are doing a job for your employer. You are not their friend.


3. Answers depend on students: you can still be helpful, give information, smile, etc.


D Focus attention on the words in the box.


1. Set for pairwork. Students find the words in the text. 2. Continue with the pairwork. Elicit answers. 3. Continue with the pairwork. Elicit answers.


Answers


2. accept (v), chat (n), close (adj), conservative (adj), happily (adv), impression (n), mood (n), notice (v), personality (n), respectful (adj)


3. a. accept b. personality c. mood d.


respectful


e. happily f. notice g. conservative h. impression i. chat j. close


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