R 13.
Review: Units 1–5
Is your father an ER doctor?
14. What kind of services does your medical centre provide?
B Answers
1. My doctor is good at making follow-up calls. 2. Workers with soft skills are reliable and hard-working. 3. We don’t have a lot of good healthcare in my country. 4. GPs provide good primary care. 5.
6. The hospital employs 200 workers at its head office. 7. Unhappy workers don’t understand the point of their job.
8. The researchers asked a lot of questions about patient care.
9. There weren’t any fringe benefits in my last job. 10. I got a job in a pharmacy in 2012.
C Answers
1. Is a physiotherapy practice a workplace? g. Yes, it is.
2. Are these treatments expensive? h. No, they aren’t.
3. How much is the cost of treatment? i. It’s £2,350.
4. Who is responsible for cleaning the rooms? e. The cleaning staff.
5. Can I help you? f. Yes, please.
6. What hard skills do you have? j. I’m very good at Word and Excel.
7. Are you in the healthcare industry? a. No, I’m not.
8. How do you choose a hospital? b. I think about the quality of care.
9. When was your reservation for therapy made? c. In February.
10. Where did she work last year? d. She worked in a clinic.
D Answers
Allianz Life Insurance is an insurance company from the USA. It is managed (1) by American CEO Walter White. The company works (2) in more than 70 countries, so there is probably one (3) near you. Allianz sells health insurance (4) to people and companies (5) in six continents. They specialize (6) in life insurance, and have plans (7) for individuals, couples, groups and families. (8) On fortune.
com, you can read that on-site fitness centres and job sharing make Allianz great for its workers. They look after their workers and clients (9) from beginning (10) to end.
Listening
Set each exercise carefully and go over the example. Give students time to read through all the prompts for the exercises. Encourage students to answer as many questions as they can on one playing of the recording.
78
Play the recording. Students answer individually, then
compare their answers in pairs. Play the recording again. Confirm correct answers. Give students time to read the transcript, then go over any problem areas.
A Answers & Transcript 080
I’m going to talk about this wonderful medical centre.
I’m going to talk to you today about a company. 1. The company’s in healthcare. 2.
It’s a medical IT company.
3. The name’s DocApp. You can make doctor’s appointments on their website.
4. The owner is Richard Rowland. 5. His son’s the general manager. 6. His wife’s the office manager. 7. Their daughters work in the company too. 8. The customers are very happy with the services.
B Answers & Transcript 081
1. The Southern Ohio Medical Center is a healthcare provider. (✔)
2. 3.
Its new headquarters aren’t very old. (✘) It wasn’t a big hospital immediately. (✘)
4. Now more than 13,000 patients go to the hospital every year. (✔)
5. SOMC was on Ohio’s Top Employers list from 2010. (✔) 6. Workers at the hospital don’t leave very quickly. (✘) 7. Nearly 20% of the staff have worked for the company for more than 20 years. (✔)
C Answers
8 industry. 2 decisions. 7 motivation. 4 him. 1 doctor. 5 challenging. 3 patients. 6 bonus.
Transcript 082 1. Rick Hunter is a good … 2. He makes excellent … 3. He’s also good with his … 4. They like him and they respect … 5. Rick finds his job very … 6. At the end of the year, he often gets a … 7. He loves the work and he has no problem with … 8.
‘I like helping people’, he says. ‘Healthcare is a service …’
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