2.2


A Answers


1. unfriendly 2. 3.


interested rude


4. unhelpful 5. lazy 6. easy 7. unimportant 8. bad


B Answers & Transcript 08


\Å\ Job


contact doctor not


sorry \eI\


Say day


male lazy


name


C Answers & Transcript 09


A: Excuse me. B: Good evening. Can I help you? B: Yes, please. I’d like to see a doctor. A: I’m sorry. I’m afraid we’re full. B: Oh, dear. A: Is it an emergency? B: Yes, it is. A: OK, I can put you through to the Emergency Department.


B: Oh, thank you. That’s very kind of you.


D Answers & Transcript 10 1.


I’m not bored.


2. She isn’t friendly. 3. They aren’t polite. 4. He isn’t an ER doctor. 5. You’re not a speech therapist. 6. They aren’t good home carers.


E Answers & Transcript 11


1. Are you bored? 2.


Is she friendly?


3. Are they polite? 4. Is he an ER doctor? 5. Are you a speech therapist? 6. Are they good home carers?


\aI\


Fine I


polite right


smiling


2.3


A Answers


Hi! My name’s Maya. I’m a nurse at St Vincent’s Hospital. I love people and I love my job. I’m a good communicator and I’m reliable. I’m not lazy. I have a degree in Nursing. I can work with other people. I like my colleagues and I like the patients I work with. I can use computers and medical equipment. Sometimes I am at work during the day and sometimes my work is at night. It is different every day.


B Answers


1. She’s a medical receptionist. 2. I can’t use this new computer 3. Soft skills are about your communication skills. 4. Nurses are always helpful. 5. Sorry, I’m afraid not. 6.


7. They are not good employees. 8.


9. Are you a reliable worker? 10. Some young workers do not have soft skills.


C Answers


1. ✔ 2. ✘ 3. ✔ 4. ✘ 5. ✔ 6. ✔ 7. ✘ 8. ✘ 9. ✔


10. ✘ Transcripts 12


1. Many hospitals have emergency departments. 2. A GP is not an emergency department doctor. 3. There are hospitals in most towns. They have emergency departments.


4. Emergency departments aren’t doctor’s surgeries. 5. They’re for emergencies only. 6. People are patients in emergency departments for a short time.


7. They aren’t there for a long time. 8. There aren’t always beds in an emergency department.


9. Also, the rooms in emergency departments are often small.


10. The service in an emergency department isn’t the same as in a hospital ward.


I’m going to talk about qualifications. In the hospital, there are 200 workers.


153


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