when they are busy or when someone is ill. They contact an agency to get these extra workers. Many nurses, for example, work for an agency, and the agency gives them work. Agency nurses work everywhere: in hospitals, in community centres, in people’s homes. They work for two employers at the same time – the agency and the place they work! Agency workers have the same qualifications as other health workers. Good health workers are good for patients when they know a lot. Knowledge about their subject is very important. That is a hard skill.


C Give students time to read the extract from the talk. Play the recording of Part 2 of the talk. Students


1.


complete the sentences individually, then compare answers in pairs.


2. Students complete individually, and then compare answers in pairs.


3. Play the recording again for students to check


their answers. Go over any answers they are not sure of. Make sure they understand that studying is very important for healthcare workers.


Answers


(bold = missing words; underline = stress) How are health workers good for their patients? Firstly, good professional health workers are always on time for work. They aren’t late. Secondly, they’re helpful people. Thirdly, a healthcare worker is well-trained and isn’t lazy. If they aren’t busy, they study and learn more about their subject. They have lots of soft skills. They’re reliable, funny, precise and clever. So, are you a future health professional?


Transcript 035


How are health workers good for their patients? Firstly, good professional health workers are always on time for work. They aren’t late. Secondly, they’re helpful people. Thirdly, a healthcare worker is well-trained and isn’t lazy. If they aren’t busy, they study and learn more about their subject. They have lots of soft skills. They’re reliable, funny, precise and clever. So, are you a future health professional?


Speaking skill: Using notes


Go through all the information in the box and check understanding. Point out that in notes, we don’t usually write the verb be or include articles – a, an or the.


Students might ask why they shouldn’t read full sentences aloud. The answers are:


• It slows speech down. • It can often sound boring. • You have to look down at the sentences all the time. • You can lose your place.


D


Give students time to read the notes. If you wish, you can play Monika’s talk [


34 and


sentence for each note. Practise the sentences with the class. Then in pairs or small groups, students can take turns to give Monika’s talk, adding the introduction with their own name.


Content note In this exercise, students rehearse their talks. They need to get into the habit of practising (individually or with a partner) what they are going to say. Students need to monitor their own performance independently and try to improve it.


E


1. Before dividing the class into groups, revise the information about hard and soft skills that students learnt on page 25. Each group should be no more than four students, so large classes will have three or four Group As, Group Bs and Group Cs. Refer students to the Resources on CB pages 153, 166 and 171. Make sure each group is reading the correct set of notes.


2. In their groups, students decide what the full sentence is for each note. Students should take turns saying each sentence to each other. They should help each other to improve pronunciation and grammar. Monitor to check students pronounce the short forms correctly, and stress the correct words.


Model answers Answers depend on students.


Good GPs are patient and know a lot. They work in a practice and they visit patients at home. If they are not busy, they learn more about their subject. They have soft skills. Firstly, they are helpful, reliable and patient. Secondly, they also have hard skills: they know a lot about medical conditions. Good home carers are good with their patients. They are in different places all day. If they have no appointments, they write reports about patients. They have soft skills. Firstly, they are polite. Secondly, they are friendly and helpful. They also have hard skills: they know a lot about their patients’ conditions. Good pharmacists are good with their customers. They are in a pharmacy all day. If they are not busy, they order new medicines. They have soft skills. Firstly, they are polite. Secondly, they are helpful and reliable. They also have hard skills: they know a lot about medication.


F


Demonstrate the activity using one or two stronger members of the class. Remind the class they must be good listeners as well as speakers. They should make notes when listening to their partner. Monitor while students are giving their talks. Make a note of common errors for later feedback.


33 35] again. Elicit the full


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