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Unit 1: The world of healthcare


A case study: The Primary Care Team


Read about Primary Care Teams Recognize text types Identify subject


Introduction Exploit the visual on page 14. Ask students about who they see first in their countries if they have a health problem. Compare and contrast. Write the phrase first point of contact and elicit what students think this means in the context of healthcare.


A


Students discuss the questions in groups and write down as many suggestions as possible. Check students understand the three questions and reassure them it doesn’t matter at this stage if they are not sure of the answers.


Answers


1. A Primary Care Team is a group of people who work together to provide healthcare at first point of contact.


2. A typical Primary Care Team consists of GPs, nurses, home helps, physiotherapists and occupational therapists.


3. Students’ own answer.


Reading skill: Recognizing text types Go through the information. Check understanding. Elicit two or three more text types, for example a course book, a notice, an advert, a web page, etc.


Point out the variety of texts to the right. Students identify the text types individually, and then compare answers in pairs. Elicit answers and give help with pronunciation. Tell students they should learn the words for the text types.


Answers a case study


a graph


3 2


a newspaper article 1 a chart a table


5 4


NOTE Students do not need to understand all the details, nor the source information in the graph, pie chart and table. Dealing with sources will be dealt with later in the course.


B


Check understanding of the meanings of the words in the table. Explain that students will need to find information from most of the texts in the case study to complete the table. Go over the example. Make sure students understand they should not write full sentences, but give short answers. Each answer will be a noun/nouns, or a number. Students complete individually, and then compare answers in pairs. Elicit answers, preferably using a visual medium.


Answers


Name of medical centre Garton Age


Team members 15 years


nurses, midwives, GPs, receptionists, healthcare assistants, home helps, an administrator, an occupational therapist, a physiotherapist and a social worker


Employees (How many?) 23 Patients


C


Students reread the case study. Then they match each word to a definition; first individually, and then in pairs.


Answers 1. primary care – the first healthcare a patient gets 2. a professional – a person who works 3. a social worker – a person who helps people solve problems


4. access – the right to get healthcare 5. satisfaction – happiness 6. home help – somebody taking care of you at home 7. midwife – somebody helping babies be born 8. administrator – a manager of an office


D


Students work in pairs and read through the four statements about the case study. Elicit which statements most correctly reflect the problem.


Answers


The GPs don’t always have information about the patients. (However, they are not always in contact with their patients.) The health professionals in the team don’t talk with each other. (The other healthcare team members don’t always give information back to the family doctors.)


E


Students work in groups and try to propose a solution to the problems.


Possible answers Make the work process more efficient. Communicate better with other team members. Train team members to communicate better.


15,000


24


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