What are you trying to say?


Use vocabulary to describe types of communication Be able to choose the best medium for a message


A


In pairs, students read the messages and match it with one of the communicative functions.


Answers 1. Close the window and turn off the lights, when you leave. instructing


2. I am not happy with your work at the moment. complaining


3. I think that you should call the patient and explain the problem. advising


4. Can you tidy the ward today? requesting


5.


I’m sorry I was late yesterday. apologizing


6. That was really good work. Well done! praising


7. Would you like to come to the Maternity Department’s party tonight? inviting


8. You really helped me a lot last week. thanking


B


Remind students of sender and receiver. Students work in pairs and decide which two people might have been talking in each of the situations. Ask students to explain the setting for their answer, e.g., The manager of a surgery reception area invites one of his workers for a talk because the manager is not happy.


Possible answers


1. manager to worker 2. manager to worker; colleague to colleague 3. colleague/manager to colleague/worker 4. manager to worker 5. worker to manager 6. manager to worker 7. colleague/manager to colleague/worker 8.


friend to friend; colleague to colleague


Extra practice Challenge students to say the sentences in Exercise A with differing intonations and different levels of politeness. Fellow students should then be able to say what was right/wrong about the utterance in terms of communication.


C


Remind students of what medium means. Refer students to the diagram of the mediums and work through the possibilities. Make sure students understand: face to face = normal conversation, but of course could be through Skype or other VOIP (Voice Over Internet Protocol); video conference = again, e.g., Skype, but with several participants. Continue with pairwork using the situations from Exercise A. Feed back, asking in each case why students chose that medium. Try to reach a consensus.


Possible answers


1. spoken – face-to-face conversation (last-minute instructions cannot be given properly in an email/text)


2. written – email, spoken – face-to-face meeting 3. spoken – face-to-face conversation 4. written – email (or spoken – phone call) 5. spoken – face to face 6. spoken – face-to-face conversation (praise cannot be given properly in an email/text)


7. spoken – face-to-face conversation (spoken – phone call, written – text message)


8. written – good news (between friends) can be given any way (spoken, face-to-face conversation)


99


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152  |  Page 153  |  Page 154  |  Page 155  |  Page 156  |  Page 157  |  Page 158  |  Page 159  |  Page 160  |  Page 161  |  Page 162  |  Page 163  |  Page 164  |  Page 165  |  Page 166  |  Page 167  |  Page 168  |  Page 169  |  Page 170  |  Page 171  |  Page 172  |  Page 173  |  Page 174  |  Page 175  |  Page 176  |  Page 177  |  Page 178  |  Page 179  |  Page 180  |  Page 181  |  Page 182  |  Page 183  |  Page 184  |  Page 185  |  Page 186  |  Page 187  |  Page 188  |  Page 189  |  Page 190  |  Page 191  |  Page 192  |  Page 193