7
Unit 7: Get the message
English in action: Taking and leaving messages
Understand a telephone conversation and take a message
Use new language in a telephone role play
Introduction Make sure students understand the meaning of take a message, i.e., someone gives you a message, and you leave a message, i.e., you give a message to someone (e.g., record it on voicemail or ask somebody to write it down).
A
Tell students to cover the note and the sentences from the conversation in the right column. Refer them to the picture. Check vocabulary.
1. Set for pairwork. Elicit ideas, but do not confirm or correct.
2. Refer students to the note. Explain that this is a message. Ask students if they guessed correctly. Point out things which students got right or wrong in general terms – don’t pre-empt the exact words in Exercise B.
Answers Students’ own answers.
B
Ideally, photocopy and cut up the conversation so that each pair or group has a copy of it in jigsaw form.
1. Set for pairwork if you are using the exercise in the book or for small group work if you have made a jigsaw exercise. Do not feed back.
2. Play the recording. Feed back, and then refer
students to the transcript for Track 101 for checking. Drill some of the sentences as necessary.
3. Set for pairwork. Monitor and assist.
Answers 7, 2, 8, 6, 11, 3, 10, 4, 13, 1, 9, 5, 12
1 Mai
General Ward. Good morning. Mai speaking.
2 Dr Rudd Can I speak to Alicia, please? 3 Mai
I’m sorry. I’m afraid she’s not here at the moment. Can I take a message?
4 Dr Rudd Yes, please. Could she phone me when she gets back?
5 Mai Sure. Can I have your name, please?
6 Dr Rudd It’s Dr Rudd. 7 Mai
Sorry. Could you spell that?
8 Dr Rudd Of course. R-U-D-D. 9 Mai
10 Dr Rudd 07799 435 678. 11 Mai
Thanks, Dr Rudd. And your number? Sorry. Could you repeat that?
12 Dr Rudd Yes, it’s 07799 435 678. 13 Mai
Transcript 101
Mai: General Ward. Good morning. Mai speaking. Dr Rudd: Can I speak to Alicia, please? Mai:
I’m sorry. I’m afraid she’s not here at the moment. Can I take a message?
Dr Rudd: Yes, please. Could she phone me when she gets back?
Mai:
Dr Rudd: It’s Dr Rudd. Mai:
Sure. Can I have your name, please? Sorry. Could you spell that?
Dr Rudd: Of course. R-U-D-D. Mai: Thanks, Dr Rudd. And your number? Dr Rudd: 07799 435 678. Mai:
Sorry. Could you repeat that?
Dr Rudd: Yes, it’s 07799 435 678. Mai: Thank you. I’ll give her your message.
C
Make sure students understand that, at the end of this exercise, they have to take a message, so they must listen carefully.
Play the recording. Answers
Model message: Arnel, Dr Gomez called for you. He phoned this morning. He would like you to phone him back. His number is 61 2 675 441. Yasmin
Thank you. I’ll give her your message.
100
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