5


Unit 5: I like that!


nurse can’t decide which patient to see first. The lab technician can’t experiment and can’t be creative. The solution? I think the solution is empowerment. This is an important word. Empowerment. What is it? Empowerment means that managers give workers control. So, with empowerment, you take control of your own work. Let me give you a few examples. So, in a hospital’s physiotherapy ward, the trainer can show her boss a new exercise programme and then do it with the patients herself. That’s empowerment. The manager in a doctor’s practice makes the receptionists responsible for patient bookings. The manager only helps decide about certain emergency patients. People feel motivated in their job because they have control over the details of it.


Speaking skill: Good and bad habits!


Go through the information in the box. Ask students to discuss in pairs if they think they have any of these good or bad habits.


Tell students self-evaluation is important. They should think about these things for themselves and try to put them right!


Answers Basic points from talks:


Problem


Workers get bored doing the same job.


Solution Definition


Job rotation • changing, then changing back;


• the manager gives a worker different jobs to do.


Workers do not understand why they do their job.


Job enlargement • jobs getting bigger,


Example


In a hospital, a nurse often does the same work for a long time. The manager can let her work in different areas. For three months she can work in the Maternity Ward, and the next three months in the Oncology Ward.


getting more tasks at work;


• the manager gives a worker a complete task


(not just one part of it) or more tasks.


Workers do not find their job interesting or challenging.


Job enrichment


• getting more interesting, challenging;


• the manager gives a worker extra responsibility/


tasks.


In a specialist’s practice, a receptionist files patient information. The manager can decide to let her make appointments, contact patients and do filing.


In a physiotherapist’s practice, a physiotherapist does the same therapies for a long time. The physiotherapist can do new courses for new therapies and can practise them.


E


Put students in Groups A, B or C. Refer them to the Resources on CB pages 156, 168 and 171. Make sure students can pronounce the words rotation, enlargement, enrichment.


Remind students about marking their sentences for sense groups from Unit 4 page 55.


F


Still in their groups, check that the listeners understand their task and make sure they complete the form while you are monitoring the speakers. Use a visual medium to show the completed form at the end of the lesson so that students can self-check.


Ask a few questions about each problem area to further check understanding.


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