About Explore Walking Tours
Aircraft weight restrictions For the purposes of fl ight safety, it is essential that you adhere to the luggage weight restrictions imposed by the airline you are fl ying with, particularly when fl ying on internal fl ights on smaller aircraft.
Your fi tness and ability to participate All our tours require some level of active participation. This could be on a cultural tour, trek, safari, expedition or voyage. It is in the interests of all members of the group that everyone should be capable of fully participating in the activities of their chosen tour. With this in mind, please be aware that (as detailed in our Booking Conditions) if it is felt that any customer is not able to participate in a tour without endangering the health or safety of themselves or any other person (including other group members), or that the presence of the customer on the tour means we will be unable to provide the tour, in whole or part, to other members of the group as advertised and contracted, the Tour Leader at any stage has the right to require them to leave the tour. To ensure that this is never necessary, please make sure that you have fully understood the level of fi tness and ability required to complete the tour on which you are booking. It is your responsibility to let us know if you have any concerns related to this subject. If you have any medical condition or disability which may affect your tour arrangements in any way, you must provide us with full details at the time of booking. In certain circumstances, usually on more strenuous tours, we may require you to provide proof of medical fi tness before travelling.
Pre-existing medical conditions
If you, your travelling companions, or anyone upon whom your travel depends (such as a friend or family member whose illness or death would result in you wishing to cancel or curtail your tour) have a pre-existing medical condition you must inform your travel insurance company of this when you purchase your insurance policy to arrange to have this covered. This may require the payment of an additional premium. Please ensure that you receive written confi rmation from them that the condition is covered. You must take this written confi rmation with you on tour, in addition to the insurance policy itself. If you don’t, you may not have appropriate cover.
Travel Insurance You must have valid travel insurance. You will need to confi rm to your Tour Leader that you are covered by a travel insurance policy at the start of the tour. If you have arranged your own insurance please ensure that your documentation shows you as the named policyholder and that the cover is valid for the entire period of travel. It must also indicate that you have cover for (at least) Medical Expenses and Emergency Repatriation in the event of illness or injury. Please ensure that a 24 hour contact telephone number for your Insurance Company is written on your documentation in case of an emergency. If you are unable to provide this information at the start of the trip you will not be able to continue with us unless you purchase a suitable Insurance policy. For details of Explore’s insurance policy, please visit
www.explore.co.uk/insurance
Foreign Offi ce Travel Advice The Foreign & Commonwealth Offi ce (FCO) Travel Advice Unit (
www.gov.uk/foreign-traveladvice) provides detailed information about your
destination. We strongly recommend that you read their comments about the country you are planning to visit; both when you book and again just before you leave. We monitor FCO travel warnings and advice and based on them, may cancel tours before departure, or re-route or make other changes to tours operating in or through the country concerned.
Any decision we take about whether to operate or cancel a tour or make other changes will always be made in the interests of your safety and security. We will make these decisions at least four weeks before departure, unless we believe that local conditions will improve before the start of the tour.
Be prepared
Whilst we endeavour to provide as much information as possible in our brochure and individual Tour Notes regarding the areas our tours travel to, we would always recommend that you undertake some background research about the places you will be visiting and the type of climate and local conditions you can expect in order to get the most out of your holiday.
Brochure and website accuracy
The information contained in our brochure, website and other advertising material is believed to be correct at the time of printing or publication. However, this information may subsequently change. Please ensure that you check all the details of your chosen holiday (including the price) with us at the time of booking.
Consumer peace of mind Explore is a fully bonded Tour Operator licensed by the Civil Aviation Authority (CAA) and by ABTOT. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 2595).
All the fl ights and fl ight-inclusive holidays* in this brochure or on our website are fi nancially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL Certifi cate. Please ask for it and check to ensure that everything you booked (fl ights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about fi nancial protection and the ATOL Certifi cate go to
http://www.atol.org.uk/ATOLCertifi cate
*The fl ights and fl ight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK.
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Explore has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.
No. 5207
In the event of Explore’s insolvency, protection is provided for non-fl ight packages commencing in and returning to the UK and other non-fl ight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Explore Worldwide Ltd. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-fl ight package.
The Association of Independent Tour Operators
AITO is the Association for independent and specialist holiday companies. Its member companies, usually owner managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
Exclusive Membership AITO sets criteria regarding ownership, fi nance and quality which must be satisfi ed before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
Financial Security
An AITO member is required to arrange fi nancial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This fi nancial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to submit details of their fi nancial protection arrangements to AITO on a regular basis.
Accurate Brochures / Web Sites
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered
126 Monitoring Standards
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.
Sustainable Tourism All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating.
Customer Relations All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Explore is a member of the Association of Independent Tour Operators. To contact the association visit
www.aito.com
5048
Professional Service and Continual Improvements All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
For our latest dates, prices and more details visit
www.explore.co.uk
2595
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