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Guide to Open Programmes

LEADERSHIP AND STRATEGY 11

Leadership for Senior Civil Servants and Senior Leaders 13
Leadership for Grade 6/7 and Entrants to Senior Management 15
Board and Governance 17
Strategy 19
Executive Coaching 19
Leadership Skills for Middle and Senior Managers 19

POLICY MAKING AND GOVERNMENT 21

The Workings of Government, Parliament and the Civil Service 22
Skills for Working with Ministers and Parliament 24
Ministerial Programme 27
Policy Making and Policy Delivery 28
Qualification in Policy and Public Administration 30
European Union 30

MANAGEMENT DEVELOPMENT 33

Managing People and Performance 34
Essential Management Skills 36
• writing and presenting
• managing time, meetings and resources
Key Management Skills 39
• customer service
• stakeholder engagement
• partnership and contracts
• sustainability
• equality and diversity
• team development
Marketing and Media 42
Management Qualifications 43
Commissioning 44
Tackling Public Service Agreements 44


10 of our most popular courses

Assertiveness 57
Become the Leader You Want to Be 19
Creating Personal Impact 56
Effective Manager 1 34
Effective Presentations 37
Effective Writing 36
Influencing with Integrity 57
Introduction to First-Line Leadership and Management 35
Managing Your Confidence 57
Negotiating Skills 56