Page 54


BUSINESS TOOLS

Business Tools in a Nutshell 1 – PEST, SWOT and the rest!

Anyone who wants to utilise three highly effective tools – PEST, SWOT and Force Field Analysis to inform their thinking and decision-making. PEST (political, economic, social and technological) is an excellent environmental scanning tool; SWOT is a planning tool used to evaluate the strengths, weaknesses, opportunities and threats involved in a project or other business venture; and Force Field Analysis is a particularly useful technique for looking at all the forces for and against a decision. Used together they provide a structure to sound decision-making.

Programme Director Clement De Souza

Code Length Price

BTN1 1⁄2 day £200

Venue Dates

London 14 Jun 10, 26 Jan 11

Scotland 16 Nov 10

For further information Jan Maunder 01344 634 098, gtn 3803 4098 jan.maunder@nationalschool.gsi.gov.uk nationalschool.gov.uk/btn1

Business Tools in a Nutshell 2 – Problem Solving

This course is for anyone who is involved in management or projects looking for a more methodical and analytical approach to problem solving.

Programme Director Clement De Souza

Code Length Price

BTN2 1⁄2 day £200

Venue Dates

London 14 Jun 10, 26 Jan 11

Scotland 16 Nov 10

For further information Jan Maunder 01344 634 098, gtn 3803 4098 jan.maunder@nationalschool.gsi.gov.uk nationalschool.gov.uk/btn2

Business Tools in a Nutshell 3 – Decision Making

This course is for anyone who wants to improve the standard of their personal or organisational decision making.

Programme Director Clement De Souza

Code Length Price

BTN3 1⁄2 day £200

Venue Dates

London 15 Jun 10, 27 Jan 11

Scotland 24 Nov 10

For further information Jan Maunder 01344 634 098, gtn 3803 4098 jan.maunder@nationalschool.gsi.gov.uk nationalschool.gov.uk/btn3

Business Tools in a Nutshell 4 – Introduction to Soft Systems Methodology

Anyone interested in an introduction to Soft Systems Methodology (SSM). SSM is used in the analysis of complex situations where there are converse views about the definition of the problem – “soft problems” like “How can we improve customer service delivery?”.

Programme Director Clement De Souza

Code Length Price

BTN4 1⁄2 day £200

Venue Dates

London 15 Jun 10, 27 Jan 11

Scotland 24 Nov 10

For further information Jan Maunder 01344 634 098, gtn 3803 4098 jan.maunder@nationalschool.gsi.gov.uk nationalschool.gov.uk/btn4

NAO Efficiency Toolkit

Find out about the National Audit Office (NAO) Efficiency Toolkit – a free resource to help you identify and create efficiency savings – and, to help you with it, the National School’s free ‘get started’ consultancy service.

For further information Sarah Roberts 01344 634 029, gtn 3803 4029 sarah.roberts@nationalschool.gsi.gov.uk


PSG CONDENSED SERIES OF MODULES

PSG Condensed

For those at Civil Service Grade 7 and below, these topic tasters provide an introduction to each of the Professional Skills for Government (PSG phase 2) competencies. Choose those that meet your skills gap. The taster sessions have been designed to complement other in-depth programmes in the subject area, which you may wish to complete at a later date. Attendance will provide you with evidence of continuing professional development (CPD) and support your learning within PSG.

Taster sessions:

– Customer Services
– People management
– Financial management
– Effective communications
– Project management
– Teams and Change
– Organisational performance management
– Strategy
– Analysis and Use of Evidence
– Partnership working and stakeholders
– Diversity
– Introduction to risk management
– Strategic communications and marketing
– Introduction to Information Assurance (IA)

For further information Janet Newsome 07718 031505 janet.newsome@nationalschool.gsi.gov.uk Jan Maunder 01344 634 098, gtn 3803 4098 jan.maunder@nationalschool.gsi.gov.uk nationalschool.gov.uk/psgcondensed