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Conditions of Booking

- We will not accept booking forms unless they have been authorised for payment.
- When we have accepted the booking on this form, you are liable for the relevant programme fee or cancellation charge.
- If we confirm a place on your second choice programme date given on the form, we will consider this as a firm booking and these conditions will apply.
- We will confirm telephone reservations only after receiving a booking form that is authorised for payment. We must receive this within ten working days from the date you make the reservation to guarantee the place. You must also record the temporary booking number we give you on the front of the booking form in the space provided.
- If you withdraw from a confirmed booking and your place is not taken by someone else from your organisation when you withdraw, you must pay a cancellation fee. Unless otherwise stated against an entry for a programme or event, these fees are shown in the table (right).
- We can issue invoices for advanced payment if you ask us to. Cheques and payable orders should be made payable to National School of Government and we will send you an invoice acknowledging payment within one week. Otherwise we normally despatch invoices within a month following the programme start date.
- We reserve the right to alter prices from those published.
- We reserve the right to run programmes at a different venue from the one specified, when necessary. If this is the case we will tell you as soon as possible and provide you with information about accommodation, travel directions and so on.
- We reserve the right to change the details of the programmes without notice. Where circumstances force us to cancel a programme, our liability will be limited to refunding any fees paid for that particular programme. We are not liable for any other loss incurred by you.
- Please follow your internal procedures when applying for programmes.

Independent equal access
- If you indicate on the booking form that you have any requirements due to a disability or any other reason, we will contact you at least six weeks before the programme starts to discuss your residential requirements and any other programme requirements.
- You can contact our Disability Officer: Jacky Barlow on 01344 634 223, gtn 3803 4223 or email jacky.barlow@nationalschool. gsi.gov.uk

Nursery places
- If you need to bring a young child to Sunningdale Park, please contact Residential Services on 01344 634 846, gtn 3803 4846, before booking your programme to check that nursery places are available. There will be an additional charge for a nursery place, payable directly to the nursery.

Photography
- Photographs may be taken at our events/courses for use in future National School of Government material. If you do not wish to be photographed please make yourself known to the photographer at the time.

Privacy and data protection
- We do not sell, trade or rent your personal information to others. We will add your details to our database to process your booking and so that we can keep you up to date with relevant details of our services.
- If you do not want to receive any further information from us by post, phone or email, please contact us at customer.services@nationalschool.gsi.gov.uk or call 01344 634 524, gtn 3803 4524.


Notice of cancellation or transfer Percentage of programme price charged

Number of days/weeks before programme is due to start

Top Management Programme
3 – 12 weeks 60%
Within 3 weeks of start date 100%

All other programmes
29 days or more 10%
15 to 28 days 50%
1 to 14 days 90%
On the start date or later 100%

(We include weekends in the above calculations)


Information can be requested in Braille, large print and audio. Please contact: customer.services@nationalschool.gsi.gov.uk