Reception
Note On 1 September 2013 the receptionist compiled the daily summary sheet. Te information can be interpreted as follows: On 31 August 2013 46 guests stayed in the hotel in 33 rooms. On the morning of 1 September 2013, 22 guests departed that stayed in 15 rooms. To get to the subtotal the guests that departed are subtracted from the guests remaining in the hotel. Te guests that check in on 1 September (21 guests in 15 rooms) are added on the form. Te chance guests (4 guests in 2 rooms) are also written on the form and added to reach the total amount for the guests in residence tonight. Te form is distributed to all departments.
Room history record Most hotels maintain records of the occupancy of the room so that at any time they can refer to it and see when and by whom the room was occupied. Te room history cards are filed in room number order and must be kept up to date at all times as contact reference is made to them. For example, if any property has been lost or found in the rooms then by referring to the room history card it is possible to discover who was the occupant of the room at a certain date. Once again, if a computerised system is used, staff can simply access the information on the computer as it will be available automatically.
Example of a room history record
Room number: 300 Name
HEATH/CMRS MAREE/EMRS
JOUBERT/HMRS DEYSEL/VMRS
Rate: R 2000 Arrival
10JUN2013 16JUN2013 20JUN2013 29JUN2013
Type: Double room with shower Departure 15JUN2013 20JUN2013 21JUN2013 30JUN2013
Remarks COT REQUESTED
Note Te required fields are completed with all the guests that stayed in the room. Any remarks can be added in the last column.
Room inventory cards Tese cards are sometimes prepared back-to-back with the room history card and filed in room order number. Tey provide details of the furnishings and fittings of each particular type of room. Any repairs or replacements or renewals of furnishings are noted on the cards, and they are constantly referred to by the housekeeping and maintenance departments, whose responsibility it is to see that the room is maintained to the required standard. Tey provide information for the receptionist when dealing with enquiries for the guests as to what standard equipment is in the room. Tey are also used by the housekeeper to check that no contents have gone astray.
FutureManagers
89
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144