Module 1 1. Different organisation structures in the hotel industry


1.1 Categories of hotels (a) International corporate hotels Tis category consists of:


• Large chains of hotels that are well-known in the tourism industry


• Some of the groups are a combination of company- owned, franchise and management contract operations while others are entirely owned by an individual or a company.


Teir main features include: • standardisation of service, facilities and price


• hotels in most major capitals throughout the world. Examples include:


• Hilton


• Holiday Inn • Hyatt Hotels


• Radisson Hotels.


(b) Major national hotel companies Tis category consists of:


• Large chains of hotels known throughout a country


• Tey can also be well known abroad. Examples include:


• Protea Hotels


• City Lodge Hotels Ltd • Sun International • Tsogo Sun.


(c) Small hotel groups Not all hotel groups are large or widely dispersed. Some companies own a group which may consist of:


• no more than 4 – 5 hotels and they may be confined to a particular area.


Examples include:


• Zorgvliet Portfolio Hotels which consist of Zorgvliet Wine Estate, Ka’Ingo Reserve & Spa, Riviera on Vaal Hotel, Riviera Country Club and the King George Hotel.


• Faircity Hotels which consist of Faircity Roodevallei Hotel, Faircity Quatermain Hotel, Faircity Falstaff Hotel, Faircity Quatermain Hotel and Faircity Mapungubwe Hotel.


(d) Independent hotels: • Privately owned or independent of any company.


• Many guests enjoy staying at an establishment of this nature because of the individuality of the operation.


• Te disadvantage is that when staying in other towns or countries the guests must find another hotel that suits them and cater for their needs.


2 FutureManagers


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