Reception


DAILY SUMMARY SHEET DATE: 3 June 2013


NUMBER OF ROOMS


30 DETAILS


GUEST IN RESIDENCE LAST NIGHT 40 DEPARTURES SUBTOTAL


ARRIVALS CHANCE GUESTS GUEST IN RESIDENCE TONIGHT SIGNATURE: NOTES: DISTRIBUTION TO: NO OF SLEEPERS MANAGER


ASST. MANAGER HOUSEKEEPER


RESTAURANT MANAGER


HEAD PORTER BILLING OFFICE CASHIER


X


X X X


X X X


Room SGL


Twin DBL


3/6


1 2 3


1 2


1 2


Suite 1


4/6


DENSITY CHART – June 2013 5/6


6/6 7/6


8/6


9/6


10/6


10. Describe and state the purpose and use of the Advance Reservation chart. (8 × 2 = 16) 11. Identify and describe the following methods used to confirm reservations: 11.1 Deposits 11.2 Letters 11.3 Faxes


11.4 Reply-paid postcards 12. Define the use and purpose of the stop-go chart.


13. You received a fax on 14 June 2012 from one of your previous guests. Te information on the fax is provided below. Use the information to complete the reservation form.


Name of guests: MABITSELA PB MR & MRS Dates of arrival and departure: 13 – 25 July 2012 Arrival time: Room type:


19:00


Method of payment: Contact details:


Requests:


Double room (R1 500 per night) Credit card


18 Divine Heights, Polokwane, 0700 Tel: 015 287 0400


View of the swimming pool


(5) (3) (2) (4) (6)


FutureManagers


105


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