• Explain the implications of the extra information (small print) usually printed on the confirmation slip.
• List the traditional methods of registration of guests.
• Compare the advantages and disadvantages of the different methods of registration. • List the information needed when an alien registers and complete an alien form.
• Describe the procedure that must be followed when receiving guests with reservations versus chance guests.
• Describe the characteristics of identity booklets/key cards issued to guests on arrival.
• Complete registration cards with given information and check cards for possible mistakes.
• Define the need for a room status system.
• Name and describe the operation of the following room status systems: bedroom book; bed sheet; Whitney system: room board and room status rack; electronic room status boards.
• Identify the lists that are prepared and kept by reception to ensure smooth operations. • Identify the staff to which these lists should be distributed. • Describe the use and purpose of these lists prepared by reception. • Complete the above lists from given information • Name the functions of the combined letter and key racks.
• List and describe the different types of keys that can be given to guests when they check in.
• Explain how an electronic key system operates and name its advantages. • Outline the procedure followed when accepting valuables for safe-keeping from guests. • Outline the procedure followed when the guest wants his property back.
• Issue receipts for valuables deposited and withdrawn (complete the records that should be kept).
• Explain in detail the method of booking out a guest. • Summarise the requirements a charge recording system should satisfy.
• Illustrate by means of a flow chart/diagram the information process involved in compiling a guest bill.
• State the billing systems available that facilitate the detailed recording of charges.
• Name and briefly explain the records of recording charges in accommodation establishments.
• Name the factors that will affect the price quoted for a tour. • Explain what a net rate is. • Explain the term package.
• Explain how the tour operator and hotelier reconcile their conflicting aims in handling accommodation sales.
• Explain the application of the term ‘cancellation deadline’. • Complete a group/tour booking form from given information.
• Name the details of the booking that must be clarified with the agent before the group arrives.
• Explain the necessity from the rooming list and name the information necessary for this list.
• Explain and evaluate the three methods of handling group registration. • Explain how rooms will be allocated to the groups. • Name the duties of the head porter on the arrival of groups.
• Explain in detail how accounts for groups and individual guest charges will be dealt with. • Compile a list of points to be checked before a package tour finally leaves. • Explain the procedure if a group is not leaving until the afternoon.
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