Module 3
6.5.1 The procedure followed when accepting valuables for safe-keeping from guests in the hotel safe
A special receipt book in triplicate is kept for the purpose. Te top copy is given as a receipt to the guest, the second copy remaining in the receipt book and the third copy is attached to the parcel or valuable concerned. Full details must be entered onto the receipt. If a guest deposits a jewel case it must be locked; loose money should be counted and descriptions of individual items should be exact. If a guest wishes to deposit a sealed item, they should sign across the seal and the description ‘one sealed envelope’ should be written on the receipt.
6.5.2 The procedure followed when the guest wants his property back out of the hotel safe
When guests wish to withdraw from the safe, the deposit and the original receipt must be produced and they must sign the receipt book as proof that they have received back the valuables. If, for any reason, the original receipt cannot be produced, positive proof of identification must be produced before any deposits can be handed over. If a guest wishes to redeposit valuables a new receipt must be issued every time. An estimated value of the articles is sometimes requested in order that the hotel can be adequately covered by insurance.
6.5.3 The receipt issued for valuables deposited and withdrawn Example of a receipt for valuables
RECEIPT FOR VALUABLES NAME ESSEX/RMR DESCRIPTION 1 LOCKED JEWEL CASE
1 SEALED ENVELOPE GUESTS SIGNATURE RECEIVED BY
DATE RETURNED GUESTS SIGNATURE
SIGNATURE OF MR ESSEX SIGNATURE OF RECEPTIONIST
ROOM NUMBER 402
DATE 1 MAY 2013
ESTIMATED VALUE R10 000
Note Mr R Essex is staying in room 402 on 1 May 2013. He requested that his jewel case and envelope be locked in the hotels safe. Te estimated value of the jewel case is R 10 000. Mr Essex, as well as the receptionist signs the receipt and the receptionist places the items in the safe. When Mr Essex collects the items, the date returned will be filled in and Mr Essex will sign the form.
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FutureManagers
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