Module 3
Group and convention rate
Guarantee Guaranteed booking
A rate charged for 10 or more rooms reserved as a group at a hotel. Tis rate is quoted without the commission built in (net rate). Te tour operator adds a mark-up to the final price quoted to the guests.
Pre-payment that is sent to the hotel to hold the room past 16:00 or 18:00 to guarantee a late arrival. A booking for which payment is guaranteed whether or not the guest arrives.
Guest history card Te purpose of this card is to record details of each individual’s stay and information of their personal likes and dislikes. Tis is used for regular guests.
Head porter High season
Hospitality suite
Hotel booking agent House list
Inter-leading room Junior suite Key card
Late arrival Lead time Low season Luggage pass Luggage porter Mail shot
Market segment
Modified American Plan/ Half-board/Demi-pension
Net rate
Night audit No show
Occupancy
Occupancy level Off
Off-consumption liquor license
On-consumption liquor license
Overbooking Package rates
PP Prepayment
Private automatic branch exchange (PABX)
46
Senior porter, who supervises other porters and doormen. Peak season, when prices are highest.
Room used for entertaining, usually at conventions and meetings. An agent who specialises in hotel bookings.
A list showing the room number of every guest in the hotel. Same as connecting room.
Large room with partitions between lounge and bedroom area.
A card or booklet given to a guest on arrival to show the room number and room rate and unlock the room door.
A guest arriving aſter 18:00.
Te length of time between the booking date and the arrival date. Off-peak period of the year.
A release slip issued by the cashier to show that a guest has paid.
A member of the uniformed staff who takes luggage between the entrance hall and guests’ room. A circular sales letter usually used to inform clients of new developments or improved facilities.
Term used to describe the major sources of business to the hotel (for example business clients or tourists).
Room, breakfast and one main meal. A rate offered to wholesale travel agents which are not commissionable.
Department working through the night that carries out posting of charges and control duties. Guest who does not arrive to take up a reservation. Te number of persons occupying the room. Te number of rooms let in a given period. A room that is out of service for maintenance.
A license to sell liquor and not consume it on the premises. A license to sell liquor and consume liquor on the premises. Te practice of accepting more reservations than there are rooms available.
Include accommodation and any other service, e.g. banqueting services, honeymoon package, deep- sea fishing, etc.
Te rate per person. Where a guest’s bill is paid in advance of his stay.
A system that allows guests to dial their own telephone calls from the room without the assistance of the operator.
FutureManagers
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