Module 3
Average rate Back to back
Bed sheet Bedroom book
Bills office Blacklist
Block booking Bookings diary
Brought forward Cabana
Call/paper/EMT Cancellation policy Cashier’s office CBO/CRO Chance guest
Check-in Check-out
Children free CIP Close out
Commission COMP
Tis shows the average income per room. Generally calculated on a daily and monthly basis.
Tours and group bookings that arrive on the same day as the previous one is leaving are called ‘back to back’. Tere is no gap in the accommodation taken, for the room is continuously occupied throughout the season.
Medium-sized hotels use a bed sheet to show who is in each room. Te receptionist on duty fills it in each evening. Some forms have three columns showing arrivals, guests in house and departures.
Tis is the simplest form of a room status system, showing who is occupying each room. It can also be used for reservations. Commonly found in smaller hotels.
A separate department of the front office where guests’ accounts are prepared. List of guests who have bad dept and do not pay their accounts.
A reservation for a group of people travelling together, either on tour or for a company function.
Used by some hotels. Usually a large loose-leaf ledger to which pages is added when necessary. A separate page is used for each day.
Te outstanding total of guests’ accounts that are taken into the next day’s business. A room adjacent to the pool area, separated from the hotel’s main building.
Call: wake-up call (the exact time the guest wishes to be called in the morning) Paper: the newspaper order for the guest EMT: early morning tea/coffee
Time by which a guaranteed reservation must be cancelled to avoid forfeiting a deposit or being charged on night’s rate.
A separate department in the front office that takes money from guests in payment of accounts and carries out foreign exchange transactions. It may also handle safe deposit of guests’ valuables.
Central booking office/Central reservations office – a reservation office that handles bookings for all the hotels in a group or marketing consortium.
A guest who stays at a hotel without a previous reservation. Tis term can also be applied to restaurant guests.
Registration of guests. Usually aſter 14:00. Departure of guests. Usually before 11:00.
Many hotels will accommodate children free of charge or at a nominal rate if they share the same room with their parents.
Commercially important person. A client who has influence over a large amount of business.
A system to control reservations – staff is instructed not to accept bookings over certain busy periods. Te chart will be ‘closed out’ for rooms of certain types on certain days.
A payment made to a travel agent for introducing business. Complimentary – a room provided free of charge.
Concierge (head porter) Senior porter who supervises other porters and doormen. Conference business
Confirmation
A group of delegates using a meeting room in the hotel but ideally making use of other facilities such as accommodation, food and beverage.
A letter to or from a guest confirming the details of a reservation.
Confirmation number A number provided by the hotel to the agency when making a reservation. Confirmation slip
Connecting room Consortium
Room with inter-leading doors permitting access between rooms.
A number of independently owned hotels who join together to gain the advantages of group ownership.
At receiving a request for accommodation, hotels use the confirmation slip to acknowledge the booking if there is time before the arrival of the guest.
44
FutureManagers
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144