The hotel receptionist
Complexion and make-up Tere are many beauty aids available and no lack of advice on the correct use of make-up, but one should bear in mind that use of it should be discreet and not overdone. Good eating habits, plenty of fresh fruit and vegetables, and, of course a reasonable amount of sleep all lend themselves to good health, which in turn will be reflected in a clear skin and bright eyes which are attractive in themselves.
Hands Hands are always on display and nothing looks more unsightly than broken fingernails, bright coloured, chipped nail varnish or chewed nails. Well-manicured hands with a carefully toned nail varnish are much more attractive.
Clothing Many hotels provide uniforms for their staff to be worn when on duty. Uniforms should be kept fresh and crisp. If one is permitted to wear clothes of one’s own choice, they should be smart and attractive, but extremes in fashion should be avoided and colour kept discreet. A spare pair of stockings or tights should always be handy as nothing looks as unattractive as laddered tights. Shoes should be smart but comfortable, for receptionists may have to spend many hours on their feet.
Halitosis Halitosis (bad breath) can be very unpleasant. Te causes of it are numerous. Sensible diet and regular brushing of teeth will obviously help, but one should visit the dentist at least once every six months for a checkup. If the problem of halitosis persists, a visit to the doctor is necessary to determine the cause.
Body odour Like halitosis, body odour can be extremely unpleasant and embarrassing. Regular bathing and daily use of an anti-perspirant or a good deodorant will normally ensure personal freshness, but if the problem persists, a visit to the doctor is necessary.
2.1 Justify the following statement: ‘Attention to personal appearance and hygiene are of the utmost importance to a receptionist’
Anyone who has to deal with the public or is in constant contact with other people as part of their job must always be aware that attention to their appearance and personal hygiene is of the utmost importance. It does not take much imagination to realise the bad impression that can be created by a person who has greasy unkept hair, unclean or unpressed clothes, laddered stockings or tights, dirty down-at-the-heel shoes, chewed or dirty fingernails, halitosis (bad breath) or bad body odour. It is essential that a receptionist should appear on duty immaculate in every way. Terefore, a regular daily hygiene routine should be developed so that care of personal appearance and hygiene is automatic.
2.2 Apply the above statement to job situations in the front office by means of role-play or simulated situations
Consult some of the web pages under the web link section. It is common practice that workplaces have guidelines on personal appearance at work. Also see the ‘in the workplace’ section. Attention to personal appearance and hygiene are of the utmost importance to a receptionist. Te receptionist is the front line employee of the hotel in other words the first contact by the guest with staff of the
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