Legal aspects


Definition • Alien: an unnaturalised foreign resident of a country. Also called noncitizen Web links


• How to register a guest: http://www.scribd.com/doc/6719419/Guest-Registration http://www.hospitality-school.com/guest-registration-front-desk-sop


Activity 4.3 1. List the information that should be obtained from international visitors to a hotel.


4. Overbooking


4.1 The practice within the hospitality industry of overbooking It is common practice within the hotel industry for hotel reception staff to overbook the rooms available at the hotel to a limited degree in the expectation that certain of the bookings made will be cancelled or might be ‘no shows’. Te reception staff therefore take a calculated risk that there will be a percentage of ‘no shows’ and overbook the same percentage of rooms in an effort to maintain full occupancy of the rooms. A receptionist will not normally overbook unless it is done in compliance with the policy of the management of the hotel or upon the instructions of the reception manager.


It is the aim of any hotel to achieve the maximum room occupancy and one must remember that an unoccupied bed is a financial loss that cannot be regained. Terefore, many hotels work on the principle of accepting a percentage more reservations that there is accommodation available. A calculation is made of the percentage of non-arrivals, cancellations and guests that terminate their stay earlier than expected.


For example: Number of rooms in the hotel:


Rooms currently reserved:


Non-arrivals (4) + Cancellations (10) + Early Departures (2) Rooms reserved (200)


16 200 ×


100 = 8% 1


Overbooking allowed: 8% of total number of rooms (300) 8


100 × 300 = 24 rooms FutureManagers 121


300 200


Average number of non-arrivals, cancellations and early departures: 16


(5)


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