Reception
Suite: Room 1 is booked for the nights of 4, 5 and 7 December. (Or KRIEK/DMS has a booking for 4 – 6 December in a Suite and DUPLESSIS/NMR has a booking in a Suite for 7 – 8 December.)
Stop-go-chart Another type of chart used by large hotels is called a ‘stop-go chart’. Tese are prominently displayed in the reservations area or the reception office and enable the receptionists to see at a glance whether they can accept a booking for a certain date. Te chart has a space for each day of the year and symbols are used to indicate the non-availability of the various types of accommodation on certain days.
Date
Month November December January
1
2
STOP-GO CHART: DECEMBER 2015 3
4 ▲
■ ■ ■ ● ●
Single rooms ■ Double/Twin rooms ▲ Suites ● Conferences
Completing the form:
• Te date of the stop-go chart is indicated at the top of the form – December 2015. • Te dates (1 – 10 December) are indicated at the top.
• Te months (November, December, and January) are also indicated.
• As soon as a certain room type is no longer available on a specific date, it is indicated on the chart. When conferences are booked in the hotel, it is also indicated.
• According to this chart, the transit hotel’s availability indicates: No single rooms available on: 1 Nov, 3 Dec, 6 Dec, 7 Dec No double/twin rooms available on: 2 Dec, 3 Dec, 4 Dec, 6 Jan No suites available on: 4 Nov, 7 Jan, 8 Jan, 9 Jan, 10 Jan Conferences booked on: 8 Nov, 9 Nov, 3 Jan, 4 Jan
5.3 Other methods of recording reservations
Electronic room status board In the past, many hotels installed electronic room status boards that linked the reception office with the housekeeper and every room. Tis system is rarely used. But as it is still included in the syllabus, an explanation can be found below.
Tere is a board in the reception office, cashier’s office and housekeeper’s office with a switch in every bedroom. Te system is simple:
• A green light on the board indicates that the room is vacant and has been serviced and cleaned. • A red light on the board indicates that the room is ‘on change’. • Both lights off indicate that the room is let.
FutureManagers 63 ■ ▲ ▲ ▲ ▲ 5 6
7
8
9 ● ●
10
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144