Module 3
5.4.4 The extra information (small print) usually printed on the confirmation slip
Below is an example of the small print that is usually printed on the back of a confirmation slip. Should the hotel make use of a confirmation e-mail or letter, this information is usually found on the second page of the e-mail or letter. By doing this, the hotel clearly states the terms and conditions of the booking contract. Some hotels also include a section that states that the hotel cannot be held liable for any loss or injuries suffered while guests are staying at the hotel.
Arrival times
• Room reservations are held until 6 pm local hotel time unless a later time is confirmed, in which case they are held until the hour specified.
• Rooms may not be available until check-out time at the hotel.
• Occupancy prior to check-out time cannot be confirmed unless payment for the previous night is authorised and guaranteed.
Cancellations/Revisions
• Cancellations and/or revisions of reservations must reach the hotel prior to the time specified on the reservation.
• Cancellation of a guaranteed reservation for which payment was authorised for the first night must reach the hotel by 6 pm on the arrival date to avoid billing.
• Cancellation of a reservation for which a deposit has been sent must reach the hotel by the date specified on the reverse side for the deposit refund or the deposit will be forfeited.
• Cancellation numbers are given at the time of cancellation and should be retained for your records.
• Revisions to arrival dates, accommodation and departure date cannot be confirmed unless accommodation is available.
Rates • Rates are quoted in South African Rand.
• South African currency rates are subject to fluctuations between currency exchange rate at the time of confirmation and the time of check-out. • VAT (Value Added Tax) is included in the rate.
• Te Tourism Levy is not included in the rate. Deposit Cancellation Requirements
• Any required deposit specified on the reverse side of the confirmation slip much reach the hotel by the date shown or the reservation will be cancelled.
• Te deposit must be made payable to the hotel and sent to the attention of the ‘front office manager’.
• A new deposit is required for the revisions received aſter the cancellation refund deadline date. 5.5 Status of reservations
• 6 pm release Reservations are oſten taken on the basis that the guest will arrive by a certain time of day. If they arrive before that time they occupy their room in the normal way. If they arrive aſter that time they have to take a chance on a room being available when they arrive. Tis enables the hotel to be certain it is full, without the risk of having to charge guests for non-arrival if they are delayed or change their plans.
68
FutureManagers
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144