Contents
6.4 Letter and key racks ................................................................................................................................................................90 6.4.1 Te functions of the combined letter and key racks .....................................................................90 6.4.2 Te different types of keys that can be given to guests when they check in ................91 6.4.3 An electronic key system ...................................................................................................................................91
6.5 Valuables for safe-keeping .................................................................................................................................................91 6.5.1 Te procedure followed when accepting valuables for safe-keeping from guests ................................................................................................................................................................................92
6.5.2 Te procedure followed when the guest wants his property back ......................................92 6.5.3 Te receipt issued for valuables deposited and withdrawn ......................................................92
6.6 Checking out/departures ....................................................................................................................................................93 6.6.1 Te method of booking out a guest ...........................................................................................................93 6.6.2 Te requirements of a charge recording system ...............................................................................93 6.6.3 Te information process involved in compiling a guest bill ...................................................93 6.6.4 Te billing systems available that facilitate the detailed recording of charges ...........94 6.6.5 Te records of recording charges in accommodation establishments .............................95
6.7 Travel agents, groups and tours .....................................................................................................................................95 6.7.1 Pricing and selling ..................................................................................................................................................95 6.7.2 Booking...........................................................................................................................................................................96 6.7.3 Handling and billing .............................................................................................................................................98
Module 4 – Legal aspects 1. Booking contracts ..............................................................................................................................................................................116 1.1 Te ways in which a booking contract may come into being ..............................................................116 1.2 Te points to which the express terms normally contained in a contract of booking will relate ......................................................................................................................................................................................116
1.3 Te significance of a guest’s contractual capacity to a booking contract .....................................117 1.4 Te three ways in which a contract of booking may end ........................................................................117 1.5 Apply the concepts studied in this theme to situations in the front office by means of role-play or simulated situations .........................................................................................................................117
2. Price display ...........................................................................................................................................................................................119 2.1 Te information which must be provided in the notice displaying the prices ........................119 2.2 An example of a typical notice displaying the prices in residential establishments ............119
3. Registration of guests ......................................................................................................................................................................120 3.1 Te main points of law concerning the registration of guests, with reference to the Aliens Registration Act .....................................................................................................................................................120 3.2 Te information required from aliens ...................................................................................................................120
4. Overbooking..........................................................................................................................................................................................121 4.1 Te practice within the hospitality industry of overbooking ...............................................................121 4.2 Te implications and possible legal outcome of overbooking .............................................................122
5. Te rights of the proprietor/hotelier/innkeeper .........................................................................................................123 5.1 Refusing a guest service, the ejectment of guests and access to premises ..................................123 5.2 Te Lien of guests’ property ..........................................................................................................................................123 5.3 Te significance and usage of the right of lien ................................................................................................124
6. Liability for guests’ property by an inn-keeper ............................................................................................................125 6.1 Te scope of liability and restrictions to the kinds of property to which the liability applies ............................................................................................................................................................................................125
6.2 Limiting liability for the loss of guests’ property by referring to indemnities and notices ..................................................................................................................................................................................125
6.3 Te points the guest must prove in order for a proprietor to be strictly liable for loss or damage to the property of a guest .....................................................................................................................125 6.4 Te Common law exceptions to liability .............................................................................................................126
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