Reception
Definition • Prospective: likely or expected to happen
• Schedule: a list of times of departures and arrivals; a timetable • Trade: the people working in or associated with a business or industry
Web links
• Twelve Apostles Hotel & Spa:
http://issuu.com/rchsa/docs/12a_fact_brochure?e=1900271/2700302
• Roodevallei Conference & Meetings Hotel:
http://www.faircity.co.za/blog/wp-content/uploads/Roodevallei.pdf
• Coffee Shack Backpackers, Wild Coast
http://www.coffeeshack.co.za/tour-brochure/Coffee%20Shack%20Wild%20Coast.pdf
Activity 3.2 1. Explain the use of brochures in hotels. 2. Explain the term tariff.
3. Explain the difference between rack, corporate, special and STO rates.
3. Hotel reception terms 3.1 Define, interpret and apply hotel reception terms
(5) (2)
(4 × 2 = 8)
6 pm release A la Carte
Adjoining rooms
Te most common release time for reservations.
A menu showing a variety of courses or meals from which one can choose. Side-by-side rooms without a connecting door.
Advance booking chart Te chart which is kept to inform the reservation staff of the level of bookings for any date in the future, e.g. conventional chart and density chart.
Amenities
American plan/Inclusive terms/Full board/En pension
Arrival list Assistant manager Features, services or extras offered by the accommodation type.
Tis term is used to describe full board terms to include accommodation, breakfast, lunch, aſternoon tea and dinner.
An alphabetical list of all guests due to arrive on a given day. It is oſten cross-referenced to the bookings diary.
Te role of assistant manager will vary from one hotel to another. He may have line responsibility for a particular department, but also responsible for general customer relations.
FutureManagers
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