Module 4
8.2 Apply the prescriptions of the Acts studied in this theme to situations in the hospitality industry by means of role-play or simulated situations
Te Food Laws Obviously hoteliers must ensure that they sell food to guests that are of the highest standard and quality. Guests will not return to an establishment if they (for example) get food poisoning during their stay. In the past, one read in the news about establishments selling meat advertised as beef to guests – upon investigation it was found that the meat contained pork and other types of meat. Tis is illegal.
Public Liability Should a guest obtain food poisoning during their stay at a hotel, they can make a claim against a hotelier. If the hotelier obtained the meat from a supplier, the hotelier can in turn have a claim against the supplier. It is vital that guests must be made aware of slippery floors or any other dangers (a building site, area under construction, deep end of a pool, etc.) – should the guest be able to show that the hotel was negligent by not warning guests, the hotel might be held liable for any losses or injuries.
Te Workmen’s Compensation Act If an employee obtains an injury at work – for example, falling off the stairs, cutting their finger in the kitchen, slipping on a wet floor – they are entitled to compensation. Compensation is calculated according to the seriousness of the injury. A worker will submit a claim for compensation to their employer and the employer must submit it to the Compensation Commissioner.
Did You Know In view of the many liabilities of an hotelier towards members of the public, particularly guests, the need for suitable insurance is obvious. Public liability policies are available at reasonable rates which cover most contingencies. Owing to the complicated nature of the insurance, it is advisable to employ qualified insurance brokers.
An important point to look for in any policy is to see that legal expenses are included in the indemnity for frequently, however, flimsy a guest’s claims may be, proprietors are required to incur the expense of taking legal advice.
Definition
• Human consumption: the using of goods and services by the consumer • Prescribed: to set down as a rule or guide
• Contaminated: to make impure or unclean by contact or mixture • Decayed: to break down into component parts; rot • Non-injurious: not causing or tending to cause injury
• Defects: the lack of something necessary or desirable for completion or perfection • Occupational: of, relating to, or caused by engagement in a particular occupation
• Willful misconduct: willful: Said or done on purpose; deliberate. / Misconduct: Behaviour not conforming to prevailing standards or laws; impropriety
• Disablement: to deprive of capability or effectiveness, especially to impair the physical abilities of • Fatalities: a death resulting from an accident or a disaster • Diagnosis: a critical analysis of the nature of something
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