Module 4


Did You Know Cancellation policy: every accommodation establishment will have a cancellation policy in place. In this policy it will state what the penalty will be if a guest cancels or amends his/her reservation. Each establishment’s policy will differ. Usually, if the guest cancels or amends a booking a month before the arrival date, there will be no fee involved. Should the guest cancel the booking two weeks before the date of arrival, a hotel might (for example) charge a 20% cancellation fee. In other words, the guest will have to pay 20% of the first night’s accommodation. If a guest cancels on the day of arrival, a guest might be held liable for the full amount. When a tour operator makes a booking at a hotel, a cancellation policy will be in place that informs the tour operator of the dates by when the final number of rooms required should be confirmed. Should the tour operator require less rooms than originally booked, and inform the hotel aſter the deadline date, a cancellation fee might be charged by the hotel.


Terms and conditions: Te above details will be included in the terms and conditions of a booking contract. It is usually given to the guest when the confirmation of the booking is sent to the guest.


Definition


• Prospective: expected, potential or likely to be • Sufficient: being as much as is needed


• Alteration: to change or make different; modify • Liability: something for which one is liable; an obligation, responsibility, or debt


• Contractual capacity: the legal capability to form a binding contract. A number of classes of people lack contractual capacity, and these include minors, the mentally challenged, those under the influence of an intoxicating substance and incarcerated convicts


• Unenforceable: not enforceable; not capable of being brought about by compulsion, “an unenforceable law”. • Rendered: to give or make available; provide • Terminated: to bring to an end or halt


• Fundamental: of or relating to the foundation or base; elementary • Sue: to institute legal proceedings; bring suit


Web links


• Booking contract terms and conditions: http://www.dorint.com/fileadmin/inhalte/allgemein/agb/agbs_hotelaufnahmevertrag_gb_ oesterreich1.pdf


• How to make a booking: http://www.hakoneho-kowakien.com/english/reservation.html http://www.examiner.com/article/ways-to-make-a-perfect-hotel-reservation-everytime http://www.mademan.com/mm/how-make-hotel-reservations.html


Activity 4.1 1. List and discuss three ways in which a booking contract can come into being. 2. List five items that can be included in the terms and conditions of a booking contract. 3. List and discuss three ways in which a booking contract can come to an end.


(3 × 2 = 6) (5)


(3 × 2 = 6)


118


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