Module 3
When a guest checks in, the receptionist allocates a room showing a green light; he or she presses a switch and the green light goes off on the board, as well as on the cashier’s and housekeeper’s boards. When the guest departs, aſter settling the account, the cashier will press a switch and the light will turn red to indicate that the room is vacant and ready to be cleaned. Te housekeeper then has the room serviced and when it is ready for letting, presses the switch in the bedroom which will then show a green light on all boards, indicating that the room is now ready to be let.
5.3.1 The operation and purpose of the charts used in the rack system (Whitney)
Room racks Tis system is rarely used. But as it is still included in the syllabus, an explanation can be found below.
Tis is a USA patented system for hotels (also called the Whitney rack system), whereby the names of guests requesting reservations are typed on 10 cm paper or cardboard and inserted in moveable aluminum pockets alphabetically under the date of reservation. Te night prior to the arrival of guests the section of the rack containing the reservations for that particular day is removed from the advance reservations rack and placed alongside the room rack and become the current reservation rack. Aſter serving its purpose it is returned to the advance reservation sections and used for additional future reservations. Tese reservations racks replace the booking diary and are used as the arrivals list’ for each day in conjunction with the reception board.
Te reception board Tis system is rarely used. But as it is still included in the syllabus, an explanation can be found below.
Tere are many different designs of reception boards used in hotels but whatever the style the purpose is the same: to provide the receptionist with up-to-the-minute information on the status of every room. Te board is usually angled in the reception office in such a manner that it is entirely out of view of the guest but visible at all times to the receptionist. Te board is arranged horizontally so that each tier represents a floor. Tere is a slot for each room and the names of the occupants, dates of arrival and departure and terms are types on a card or slip and placed in the appropriate room number slot. Coloured cards or strips can be used to indicate whether a room is vacant, occupied by staff, being cleaned or out of commission. As the reception board can only show the accommodation position for one day, the conventional and density charts are still necessary for selling accommodation in advance.
5.3.2 The operation of the Central Reservation System (also see point 5.1.1)
A hotel reservation system, also known as a central reservation system (CRS) is a computerised system that stores and distributes information of a hotel.
A central reservation system is a tool to reach the global distribution system (GDS, for example, Galileo), as well as Internet distribution systems from one single system. A CRS assists hotel managers in managing their online marketing and sales, allowing them to upload their rates and availabilities to be seen by sales channels that are using the CRS. Sales channels may include conventional travel agencies, as well as online travel agencies.
A CRS offers a two-way interface that allows the CRS to communicate with and exchange information between the CRS central database and the front office PMS (Property Management System, for example, Opera) at each property. Te two-way interface includes features that allow the CRS and PMS to work with the same information despite differing data structures and values.
64
FutureManagers
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144