Module 3


RESERVATION FORM


NAME NAME NAME


ROOM TYPE SINGLE TWIN


DOUBLE


SUITE RESERVATION REQUESTED BY: COMPANY: ADDRESS: TELEPHONE: RESERVATION TAKEN BY:


14. Describe, in detail, the operation of the following room status system: electronic room status.


15. Use the following information to complete the stop-go chart: Conference in the hotel on 25, 26 January and 2, 3 February. No double rooms available on 27, 28, 29 January. No single rooms available on 25, 26, 27 January and 1, 2 February. No suites available on 25 and 28 January and on 1 February.


STOP-GO CHART Date


Month January February March


 Single rooms ■ Double/Twin rooms ▲ Suites ● Conferences


16. Your hotel has recently introduced the Whitney system. 16.1 What are the colours of the perspex/plastic sliders and what does each colour indicate?


16.2 What are the advantages of this system? (6) (3 × 2 = 6)


17. Use the following information and complete the confirmation slip. Mr Nduma is going to stay in the hotel from 1 – 3 December 2007 in a single room. (Rate R500 per night, B&B) His address is 12 Park Lane, Johannesburg. Telephone 011 430 2130. He will arrive at 16h00 and requested a room with a sea view. He paid a deposit of R200 with a credit card.


(9 × 2 = 18) RATE ARRIVAL


DEPARTURE ARRIVAL TIME GUARANTEED PAST GUEST


METHOD OF PAYMENT


REMARKS


YES/NO YES/NO


25/1 26/1 27/1 28/1 29/1 30/1 31/1 1/2


2/2


2/3


106


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