Reception
Continental breakfast Continental plan Control
Conventional chart Corporate rates
Correction Credit card
A simple breakfast of beverage, bread and preserves. Room and continental breakfast.
Responsible for checking charges and postings made by departments. A reservation chart that shows individual guest rooms.
Special discount rates to corporate travellers, business organisations and other types of regular clients.
A charge made to a bill to adjust for a previous error. A card that allows guests to charge their account for later payment to the card company.
Daily summary sheets Tese sheets are used to summarise the room status and revenue of the hotel on a daily basis. Day rate/Day let
DBLB DBLN DBLS
Deadline Density chart
Departmental notifications
Departure list Deposit
Disbursement or VPO (visitor’s paid out)
Discounted rate Doorman
Double occupancy Double room Duplex
Duty manager Early departure English breakfast
European Plan/Room only
Float Full rate
Function/tour/ten-day forecast
GIT Double room with bath.
Double room no bath, no shower. Double room with shower.
A date by which provisional bookings have to be confirmed.
A reservation chart where rooms are shown in types only, e.g. singles, doubles. Common in larger hotels.
When a group has arrived and rooms have been allocated, each department will receive a departmental notification. When guests move from one room to another individual notices are completed.
A list prepared daily showing rooms due to be vacated. A prepayment by a guest to reserve accommodation.
Amount paid out by the hotel on the guest’s behalf and charged onto his bill. A percentage is deducted from the rack rate.
Employee who is at the front of the hotel to assist with luggage and taxis. A room occupied by two people. Room with a double bed.
A two-storey suite connected by a stairway.
A member of the management team who is responsible for guest contact during his working hours. A guest who checks out before his scheduled departure date.
A full breakfast of fruit juice, cereal, sometimes bacon or sausages, eggs, tomatoes, toast, marmalade and tea or coffee.
Tis term is used to describe the charge for accommodation only. Sum of money issued to staff to provide change. A guest who is paying the full tariff for his accommodation. List of all functions and tours that are booked for the following ten days. Group inclusive tour. A package tour.
A rate charged for occupancy of a room during the day but not overnight. Generally from 06:00 to 18:00. Tis rate is normally half of the rate charged per night for the room.
FutureManagers
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