Module 3
Did You Know As stated earlier, it is important that students understand that each accommodation establishment will have their own policies, procedures and rules in place. Procedures with regards to checking-in and out of guests, how they keep track of availability (room status) and whether it is done manually or by using a computerised system will depend on each property and will differ according to their needs. What was attempted in this section was to give students an overview of forms that can be used in establishments as an introduction. Similar to Travel Services N5 and N6 – if students understand how manual systems operate, it gives them a better understanding of how computerised systems work. In guest houses (for example), they might use a computerised system called Guest House Manager (see web links) that can be integrated with other systems (for example, Nightsbridge – see web links). Lecturers can also refer to the Lecturers CD included with this resource for additional information on current check-in and out processes, billing, etc.
Definition • Imprint: a mark or pattern produced by imprinting
• Alien: an unnaturalised foreign resident of a country. Also called noncitizen • Escort: one or more persons accompanying another to guide
• Transit: conveyance of people or goods from one place to another, especially on a local public transportation system
• Bulk: size, mass, or volume, especially when very large
• Corroboration: to strengthen or support with other evidence; make more certain • Exhaustive: treating all parts or aspects without omission; thorough • Avail: to be of use or advantage to; help • Proximity: being near or next; closeness
• Pantry: a small room or closet, usually off a kitchen, where food, tableware, linens, and similar items are stored
• Interchangeable: to switch each of (two things) into the place of the other • Pose: to put forward; present
• Patronage: the support or encouragement of a patron, as for an institution or cause • Furnishing: a piece of equipment necessary or useful for comfort or convenience • Undesirable: not likely to please; objectionable • Objectionable: arousing disapproval; offensive
• Uniformity: always the same, as in character or degree; unvarying
• Negotiate: to confer with another or others in order to come to terms or reach an agreement • Amendments: the act of changing for the better; improvement • Congestion: to overfill or overcrowd
• Detriment: something that causes damage, harm, or loss • Strain: to make violent or steady efforts; strive hard
Web links
http://www.nightsbridge.co.za/ http://www.guesthousemanager.net/
Examples of computerized reservations (screen shots):
http://opencampground.com/res_list.png http://www.codeproject.com/Articles/34533/Hotel-Reservation-System http://www.qweas.com/downloads/business/vertical-market-apps/scr-hotel-reservation-system.jpg http://opencampground.com/site_avail.png http://www.sinclairdesign.com/uploaded_pics/site_hotel_md.jpg http://opencampground.com/new_res.png
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