Hotel organisation
(c) Large hotels With large hotels of more than 300 rooms it is easier for greater specialisation to occur. Tis type of hotel can afford to use the skills of full-time accountants, security officers and personnel managers. Naturally, this means that there is a greater level of professionalism in the different departments and sections of the hotel. Te organisational structure to follow shows the management team of a large hotel. Te revenue earning sections of the hotel are split into two main divisions. Tese are Food and Beverage and Accommodation (Rooms).
Te managers of these two divisions are members of the management team of the the hotel (along with the accountant and other specialists) but obviously they will be responsible for a greater number of people than the other managers. Te management team represents the operating functions of the hotel and is responsible for co-coordinating the various activities that are necessary for the smooth running of a large business. For example, they will work together to organise large package tours that will use the hotel’s facilities.
Te management team will also carry out the executive functions of the hotel: • setting budgets, • sales plans and
• operating systems.
It is common for members of the management team of large hotels of this type to earn more than the manager of a small hotel, for they will be responsible for more staff and a far greater turnover.
Rooms division of a hotel is discussed in 3.1. Co-ordination with other sections of the hotel is achieved by the rooms division manager who is part of the management team. He or she is responsible for co-ordination of the individual departments under their control. All of the departments have to work together to make a guest’s stay enjoyable, and to see that the functions of the rooms division are smoothly carried out.
Te tasks of the assistant manager in a large hotel is very different from that carried out in a smaller unit. Te job title is oſten ‘duty manager’ and the main responsibility is dealing with guests. Te job is to get problems solved and deal with complaints and queries. Duty managers will cover a rotation of 24 hours so that there is always a member of management available to deal with a guest’s problems. Oſten the guest is not aware that they are dealing with a relatively junior member of the management of the hotel, for the duty manager will equally be an expert at dealing with people and handling complaints.
Te general manager in hotels of this size may never see a guest from one week to the next. Te job is similar to that of a senior manager in a company; they are responsible for policy, long- term planning and co-ordination of the whole business.
GENERAL MANAGER MANAGER Duty Manager Hotel Accountant Chief Engineer F&B Manager Personnel Manager Sales Manager Rooms Division Manager Figure 3: Organisation structure of the management of a large hotel FutureManagers 5
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144