Module 3 Example of a guest history card


Name: SMITH/JMR Address: 16, The Grove, Anytown, Wessex


Room No.


206


Date of arrival


Date of departure


Room Rate


Total Bill


Paid By


10JUN2013 15JUN2013 R1 000 R7 567 CCD Remarks


Guest is a vegetarian Prefers feather pillows


Nationality: BRITISH


Note From the example above, Mr J. Smith is a British citizen who lives in Wessex. He stayed in room 206 between 10 and 15 June 2013. He paid R1 000 per room per night and spent a total of R7 567 during his stay in the hotel. Tis amount includes money spent on meals and other facilities in the hotel (for example laundry). He settled his account with a credit card. Mr Smith is a vegetarian and prefers feather pillows.


Daily summary sheets Daily summary sheets are prepared for management and other heads of department. Tese are for information, for cross checking purposes and for statistics.


Example of a daily summary sheet


DAILY SUMMARY SHEET


DATE: 1 September 2013 DETAILS


NUMBER OF ROOMS


33 15 18


15 2


35


SIGNATURE: Receptionist


GUEST IN RESIDENCE LAST NIGHT DEPARTURES SUBTOTAL


ARRIVALS CHANCE GUESTS GUEST IN RESIDENCE TONIGHT DISTRIBUTION TO: NO OF SLEEPERS MANAGER


46 22 24


21 4


49


ASST. MANAGER HOUSE-KEEPER


RESTAURANT MANAGER


HEAD PORTER BILLING OFFICE CASHIER


NOTES: Room 107 and 302 – Chance guests X


X X X


X X X


88


FutureManagers


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