Reception


RECEIPT FOR VALUABLES NAME DESCRIPTION


GUESTS SIGNATURE RECEIVED BY DATE RETURNED GUESTS SIGNATURE


14. Explain the procedure to follow when a guests checks out of the hotel. 15. State the factors that will influence the price quoted by the hotel to a tour group.


16. Explain how the tour operator and hotelier reconcile their conflicting aims in handling accommodation sales by referring to their aims, as well as the terms agreed upon.


(5) (6)


(6)


17. Use the following information and complete the tour booking form. You are the receptionist at the Gold Reef City Hotel. You receive the following information about a tour group arriving at the hotel on 13 August 2013 at 16h00. Tony from Springbok Atlas phoned to make reservations for his group (Sunshine Ladies Tour) for 2 nights. His telephone number is 083 462 0707 and address is 102 Main Road, Sea Point, 8012. Te group will check out at 10h00. Tony requires 10 Single, 10 Double and 15 Twin rooms. He requests a dinner party on the evening before check out. Tey will only eat breakfast at the hotel. He requests a bottle of champagne to be placed in each room prior to their arrival. Rates are as follows: Single = R1 000, Double/Twin R1 500 per night.


TOUR BOOKING FORM


Booking date Tour Operator Address


Telephone Number


E-mail Roomtype SGL


TWN DBL


Special requirements Meals


Breakfast Lunch Dinner Function Booking clerk


Number Nett rate


Date Time


From To


Day of arrival Day 2 Day 3 Day 4


Contact person Group name


Code Fax number Arrival Departure ROOM NUMBER DATE ESTIMATED VALUE


(15)


FutureManagers


103


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