Reception On the evening shiſt (15:00 – 23:00)


• Cash floats should be rechecked to ensure that cashiers have enough change for the evening. • Any new arrivals should be dealt with as they check in.


• Any correspondence or filing leſt over from the morning shiſt should be dealt with. • Any lunches, lounge drinks and room service charges are posted onto the guest account.


• Te arrivals and departures list for the next day should be typed and copies distributed to all departments.


• Check which rooms are available to sell should a chance guest arrive.


• Write any notes for the night porter in the porter’s book and notify him/her of rooms available and any late arrivals (names and room numbers). • Prepare the manager’s report on daily occupancy.


• If there is not a separate cashier in the hotel, the receptionist must receive all cash from bars and lounges and place it in the safe.


• Check all cash floats, lock safe and all cupboards.


• Leave messages for night and morning shiſt. During the night shiſt (23:00 – 08:00)


• Checking and restoring cash float • Completing correspondence


• Posting dinner and late night charges to guests’ bills


• Type arrival and departure list for next day and distribute to departments • Checking housekeeper’s lists to note room availibility for letting • Prepare manager’s report


• Counting cash and preparing bank deposits • Finalising messages to guests and other internal departments


Did You Know Depending on the size of the hotel, the duties of the receptionist might become more. A small establishment will require a receptionist to be involved in many duties as there are only a few staff members. A receptionist will answer the telephone, make reservations, perform all duties at reception, accept money from guests, etc. In a large hotel, staff members will be more specialised and concentrate on specific duties. Tere will be separate positions: reservationist, cashier, reception, switchboard operator, etc.


••


Definition


• Irrespective: not taking (something) into account; regardless of • Liaison: a close relationship, connection, or link • Allocation: to set apart for a special purpose; designate • Brigade: a group of persons organised for a specific purpose


• Roster: a list or register, especially one showing the order of people enrolled for duty Web links


• Duties of a hotel receptionist: http://www.select-answering-service.com/receptionist-duties.html http://www.hotelmanagementtutorial.com/front-desk-receptionist-responsibilities-in-hotel http://www.myplan.com/careers/hotel-motel-and-resort-desk-clerks/description-43-4081.00.html


Activity 3.4 1. List five basic duties of receptionists.


2. List five duties that receptionists will have to perform during the morning shiſt. 3. List five duties that receptionists will have to perform during the evening shiſt.


FutureManagers


(5) (5) (5)


53


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144