Module 3
REGISTRATION CARD NAME(S)
NUMBER IN PARTY ARRIVAL DATE DEPARTURE DATE ADDRESS
TELEPHONE COUNTRY
ROOM TYPE RECEPTIONIST GUEST SIGNATURE
33. Te hotel register is traditionally used as the method of checking in guests, but is has disadvantages. Discuss FIVE of these disadvantages.
34. Compare the advantages of TWO methods of registration, namely the register and registration card.
35. Why are previous guests’ information kept by hotels? 36. What does it mean if someone if blacklisted?
37. Which registration procedure would you follow when checking in a guest with a reservation?
38. State TWO advantages of electronic keys.
(5 × 2 = 10) (2 × 2 = 4)
(2 × 2 = 4) (5 × 2 = 10)
(5 × 2 = 10) (2)
39. When a guest checks out of the hotel, there are certain procedures that will occur. Explain the procedure during the checkout of a guest.
40. A very large tour group is leaving the hotel today. Identify FOUR elements in the departure checklist that need to be addressed.
(4) (4)
Additional information Although the information below is not specifically referred to in the syllabus for Hotel Reception N6 questions with regards to these topics have been asked in previous national examination papers. So take note and remember, knowledge is power.
INDUSTRY ASSOCIATIONS
Tourism Business Council of South Africa We are a member-based umbrella organisation representing the interest of organised businesses operating in the travel and tourism industry. Our aim is to ensure that business in the sector speaks with one voice on macro-economic issues affecting the sector.
TBCSA is made up of members from the key travel and tourism associations, leading tourism businesses operating in South Africa, as well as corporate companies who recognise the importance of tourism to South Africa and the general economy.
TBCSA membership TBCSA is made up of members from the key travel and tourism associations, leading tourism
110 FutureManagers
NATIONALITY RATE DATE AMOUNT PAID
CAR REGISTRATION NUMBER
DEPOSIT Y/N DATE PAID
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