Reception Web links
• Information on the Opera reservation system – an example of a computerised reservation system:
http://opera.themaritimehotel.com/OperaHelp/reservation.htm
• Terms and conditions when making a reservation:
http://www.tsogosunhotels.com/utility/termsconditions/pages/reservations.aspx
• Additional information pertaining to this module:
http://ihmbbs.org/upload/Front%20Office%20Operation(1).pdf
Activity 3.5 1. Discuss six methods of booking a reservation.
2. List the details required from a guest to make a reservation. 3. List four benefits of a reservation form.
4. Explain the use and purpose of the following forms used in front office: 4.1 Reservation form 4.2 Hotel diary 4.3 Advance reservation chart 4.4 Density chart 4.5 Stop-go-chart
5. Explain the use of the electronic room status board in reception. 6. Explain the operation of a Central Reservation System. 7. Discuss four ways to confirm a reservation.
9. Discuss the following terms: 9.1 6 pm release 9.2 T or P 9.3 Guarantee arrival 9.4 VIP or CIP 9.5 Room nights 9.6 Commissionable booking 9.7 Back to back reservation 9.8 Airline and travel agents guaranteed reservations
(6 × 2 = 12) (5) (4)
(4 × 5 = 20) (5) (5)
8. List five items that will form part of the small print (terms and conditions) of a confirmation letter.
(4 × 2 = 8) (5)
(8 × 2 = 16)
10. Use the information below to complete the following forms used in the front office: 10.1 Reservation form Ms Smith phoned to make another reservation for Mr L Richie for 20 August 2015 for 3 nights. She requests one double room. (Rate is R500 per room per night.) Mr Richie will arrive at 17h00 and will pay with a credit card. He is a vegetarian. Mr Richie is from the company Motown Records and their contact details are as follows: Address: 123 Circle Road, Cape Town Telephone: 021 – 430 3000.
(15)
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