Module 3
ADVANCE RESERVATION CHART
MONTH AND YEAR: DATE
10
ROOM 1 SGL 2 DBL 3 DBL 4 TWN 5 Suite 6 Suite
20. Describe in detail the operation of the ‘bed sheet’ room status system.
21. Tourist hotels oſten receive groups of tourists. Discuss THREE common ways of handling the registration of tour groups. Also, point out the advantages and disadvantages of each method where applicable.
22. Discuss the advantages of using a registration card as a method to register guests. (10)
(3 × 4 = 12) (8)
23. Use the following headings to compare the following different ways to indicate room status in hotels: 23.1 Room board 23.2 Bedroom book
24. Describe the procedures that must be followed when receiving guests with reservations and no-trace reservations.
26. State FOUR factors that will affect the price quoted for a tour. 27. State the aim of the tour operator and hotelier.
25. List ALL the different types of keys that a guest can be given when he/she checks in. Explain each key type.
(4 × 2 = 8) (6 + 6 = 12) (3 × 2 = 6) (2 × 2 = 4)
28. One of your guests, Ms Juanne Lauer, would like you to keep her valuables in the hotel safe. She is staying for one night only (7 July 2012) and her room number is 250. She would like you to keep R10 000 cash and a gold ring to the value of R8 000 in the safe for her. Complete the receipt for valuables.
RECEIPT FOR VALUABLES NAME DESCRIPTION
GUESTS SIGNATURE RECEIVED BY DATE RETURNED GUESTS SIGNATURE
29. A guest has asked you to keep his valuables for him in a safe deposit box. Explain the procedure you will follow when accepting these valuables.
30. Explain how the tour operator and hotelier can reconcile their conflicting aims in handling accommodation sales.
31. You work for Shiduli Game Lodge. You received a call from Tebogo of Tompson’s Tours requesting a booking for a tour group. Use the information to complete the tour booking form.
(8) (4 × 2 = 8) ROOM NUMBER DATE ESTIMATED VALUE 11 12 13 14 15 16 17 18 19
(4)
(8)
108
FutureManagers
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144